Counter Clerks Career
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Career in Counter Clerks is one the best job options. When a person or business requires an item but does not want to purchase, lease then rental businesses offer a very good and progressively popular alternative. The major work of a counter clerk is to take orders for services/products. Counter clerks facilitates customers get what they require through leasing and rental businesses.
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Nature of Work
A counter clerk works in a firm, organization, or a company where he/she needs to deal with customers. They need to understand firm's policies, procedures, services, and merchandise. A counter clerk has to advice a wide range of services and products. For instance, in dry cleaning firms, counter clerks let customers know when a particular item will be available.
A counter clerk has to ensure that customers are eligible for renting the products/services. A clerk has to use various types of equipments while taking orders. In some firms, counter clerks write tickets and order forms. However, in many companies, clerks use barcode scanner or computer. They make entry of rented products in the computer database for their records.
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Work Environment
Many employers offer flexible schedule to counter clerks. Counter clerks have to work forty hours a week. Counter clerks work in spacious and comfortable offices. They spend most of time behind the counter. At times, counter clerks need to lift, move, and carry out heavy machinery and other equipments.
A counter clerk has to cope with a number of services such as mailing letters, bill payments, banking services, and passport applications. A counter clerk employs computer system to deal with sales and accounts, provide receipts, and maintain records of all transactions.
Some of the counter clerks execute general administrative work behind their regional offices. Their work involves writing letters to clients and customers, keeping accounts, control stock, maintain staff records and personnel work. An experienced counter clerk may have an excellent opportunity to work at firm's counter helpline. A counter clerk is responsible for enquiries related to products.
Educational Qualification
Most counter clerk jobs are entry-level positions that require at least formal education. However, many organizations prefer candidates with high school diploma and relevant experience. Some organizations offer special on-the-job training to their employees. Counter clerks generally learn the firm's procedures and policies and how to operate firm's equipment.
The training covers various topics including procedures, policies, nature of industry, sales techniques, operation of equipments, and customer services. Counter clerks should be accustomed to different products and services rented by the firm. A counter clerk has to carry out following responsibilities.
- Subtract chargers for products and services and accept payments
- Prepare merchandise for rent
- Suggest and provide advices on the broad variety of services and products
- Answer telephone calls to receive orders and provide information
- Greet consumers and confer the quantity, quality and type of products sought for rent
- Keep record of customers entering and maintain transactions
- Obtain customer's signature on the rental form and verify other information of customer like required licenses
- Evaluate, receive and tag articles to be modified, stored, repaired, and cleaned
- Scrutinize and modify rental items to fulfill customer's requirements
- Explain procedures, policies, and rental fees
- Maintain record of rented items
- Accept orders for various services such as dry cleaning, repairs, rentals, and storage
- Rent items and accept returns
- Equip customers with information about rental items such as operation, availability and description
- Allocate required equipments to participants in recreational and sporting event
Required Knowledge
English Language
A clerk should have knowledge of the content and structure of the English language comprising of spelling and meaning of words, rules of composition and grammar.
Personal and Customer Services
A clerk must possess the knowledge of processes and principles for providing personal and customer services. This consists of meeting quality standards for services, needs assessment, and assessment of customer satisfaction.
Management and Administration
Knowledge of management and business principles involved in resource allocation, strategic planning, leadership techniques, human resource modeling, harmonization of people, production methods, and other resources.
Mathematics
Knowledge of algebra, arithmetic, statistics, calculus and their applications
Marketing and Sales
A counter clerk should have ample knowledge of methods and principles for promoting, showing, and selling services and products. This includes product demonstration, marketing tactics and strategies, sales control systems, and sales techniques.
Skills Set
Active Listening
A counter clerk should give full attention to what others are saying, ask appropriate questions and should not interrupt.
Reading Comprehension
A counter clerk must be able to understand written paragraphs and sentences in documents related to work
Speaking and Mathematics
A counter clerk ought to be a good speaker. He/she must convey the message to the listeners effectively. Knowledge of mathematics is also necessary for the counter clerk.