Career in Counter Clerks is one the best job options. When a person or business requires an item but does not want to purchase, lease then rental businesses offer a very good and progressively popular alternative. The major work is to take orders for services/products. They facilitates customers get what they require through leasing and rental businesses.
Nature of Work
They work in a firm, organization, or a company where he/she needs to deal with customers. They need to understand the firm's policies, procedures, services, and merchandise. They have to advise a wide range of services and products. For instance, in dry cleaning firms, he lets customers know when a particular item will be available.
A counter clerk has to ensure that customers are eligible for renting the products/services. A clerk has to use various types of equipments while taking orders. In some firms, they write tickets and order forms. However, in many companies, clerks use barcode scanner or computer. They make entry of rented products in the computer database for their records.
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Work Environment
Many employers offer flexible schedule to counter clerks. They have to work forty hours a week. They work in spacious and comfortable offices. They spend most of time behind the counter. At times, they need to lift, move, and carry out heavy machinery and other equipments.
They have to cope with a number of services such as mailing letters, bill payments, banking services, and passport applications. A counter clerk employs a computer system to deal with sales and accounts, provide receipts, and maintain records of all transactions.
Also, they execute general administrative work behind their regional offices. Their work involves writing letters to clients and customers, keeping accounts, control stock, maintain staff records and personnel work. An experienced counter clerk may have an excellent opportunity to work at the firm's counter helpline. They are responsible for inquiries related to products.
Educational Qualification
Most jobs are entry-level positions that require at least formal education. However, many organizations prefer candidates with high school diploma and relevant experience. Some organizations offer special on-the-job training to their employees. Counter clerks generally learn the firm's procedures and policies and how to operate firm's equipment.
The training covers various topics including procedures, policies, nature of the industry, sales techniques, operation of equipments, and customer services. They should be accustomed to different products and services rented by the firm. A counter clerk has to carry out the following responsibilities.
Required Knowledge
English Language
A clerk should have knowledge of the content and structure of the English language comprising of spelling and meaning of words, rules of composition and grammar.
Personal and Customer Services
A clerk must possess the knowledge of processes and principles for providing personal and customer services. This consists of meeting quality standards for services, needs assessment, and assessment of customer satisfaction.
Management and Administration
Knowledge of management and business principles involved in resource allocation, strategic planning, leadership techniques, human resource modeling, harmonization of people, production methods, and other resources.
Mathematics
Knowledge of algebra, arithmetic, statistics, calculus and their applications
Marketing and Sales
A counter clerk should have ample knowledge of methods and principles for promoting, showing, and selling services and products. This includes product demonstration, marketing tactics and strategies, sales control systems, and sales techniques.
Skills Set
Active Listening
He/she should give full attention to what others are saying, ask appropriate questions and should not interrupt.
Reading Comprehension
they must be able to understand written paragraphs and sentences in documents related to work
Speaking and Mathematics
A counter clerk ought to be a good speaker. He/she must convey the message to the listeners effectively. Knowledge of mathematics is also necessary.