Rental Clerks Career
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The work of rental clerks is to take orders from services and rentals, for instance, home improvement equipment or rent cars. A rental clerk ought to acknowledge the company's services, goods, procedures, and polices
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Nature of the Work
Based upon the type of organization, rental clerks utilize their knowledge to give advice on a spectrum of services and products ranging from shoe repair to hydraulic tools. For instance, in the car rental industry, rental clerks explain customers about the features of various kinds of automobiles and about weekly and daily rental costs.
Rental clerks ensure that customers meet prescribed age and other requirements for renting cars. These clerks inform customers the condition in which the cars must be returned. Rental clerks working in the equipment rental industry have similar responsibilities but they ought to know how to care and operate rented machinery.
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In some dry-cleaning organizations, rental clerks inform customers about availability of items. In video rental stores, rental clerks counsel customers about the use of game players, video, and length of rental period. They check returned games, movies, handle money, restock shelves, and register daily reports.
While taking orders, rental clerks use many kinds of equipment. In some firms, rental clerks order forms, write out tickets, use barcode scanners and computers. When a barcode is scanned, the scanner shows the description of the item on a computer screen. Nonetheless, clerks should ensure that the information on computer screen matches the service/product.
Work Environment
Rental clerks who work in firms usually operate on weekends and nights for the ease of their customers. Therefore, many firms offer flexible schedules. Some rental clerks work 40 hours a week. However, many rental clerks work on part-time basis. Working conditions are normally exciting and pleasant. Most the service firms and stores are well lighted, clean, and spacious.
Nonetheless, clerks most of the times are confined to the counter area. Some clerks may require to list, move or carry weighty machinery or other equipment. The job needs constant communication with public therefore; sometimes the job may be stressful.
Educational Qualification
Candidates who wish to get into this field need to have formal education. However, some employers prefer candidates who completed high school diploma. In larger companies, rental clerks are given training on the job through videos, pamphlets, broachers, etc. Clerks need to learn the procedures and policies of a firm. They need to know how to operate firm's equipments.
Some employers equip trainees with classroom training programs. These programs usually last for hours or weeks. The training program incorporates topics such as operation of equipments, customer service, procedures, and policies. Rental clerks should be accustomed to various services and products provided or rented by their firm to give customer best services.
Other qualifications
Rental clerks must enjoy working with staff members and customers. These clerks have to be polite and tactful. They must be able to deal with multiple tasks at a time. A rental clerk should possess excellent written and oral communication skills. A rental clerk has to carry out a number of responsibilities of which some are given below.
Responsibilities
- Calculate charges for services or merchandise and receive payments
- Prepare goods for rental, display or purchase
- Suggest and provide advices on an extensive variety of services and products
- Interact with customers to understand their requirements,
welcome customers and discuss the quality, type, and quantity of goods for rent
- Maintain records of transactions and customers entering the company
- Plan and prepare rental forms attaining customer signature and assess required licenses
- Examine, receive and tag articles to be cleaned, modified, repaired, and sorted
- Evaluate and regulate rental items to meet requirements of customers
- Describe procedures, policies and rental fees
- Maintain records of rented items and keep rest of the items back
- Get orders for services such as repairs, rentals, storages, and dry cleaning
- Accept returns, rent items, and establish terms for services
- Provide information about rental items such as operation, availability or description
- Counsel customers the use of commodities and explain the care to be taken
- Distribute equipments to participants in recreational activities or sporting events
Employment Opportunities
The arrival of various firms and organizations has expanded the employment opportunities to the expert professionals. In large organizations, job like rental clerks make available good employment to skilled workers. Some rental clerks are promoted to assistant manager, event planner, or salesperson.
In some industries, workers who are semi-retired may work in equipment repairs, as counter clerks, or rental clerks. For instance, a retired mechanic may prove useful at rental center because of his/her knowledge and familiarity of tools.
There is ample scope for the rental clerks in various industries. The employers may include laundry services, dry cleaning, leasing services, automotive equipment rental, automotive dealers, gambling, amusement, grocery stories, and recreation industries.