Call Center Agent Resume

Call center agents play a vital role in the development off an organization. These days almost all the big companies have their call centers which are busy catering to the needs of the clients. Employees are appointed to handle phone calls of the customers and answer their queries related to the use of certain products, price ranges, features etc.

If you find this job profile interesting, you can send your resume to some reputed and famous call center. Here follows an ideal resume example for you to follow. The resume below has been prepared using the current standard format of resume writing. The names of people and companies in the document are fictitious and need to be replaced by the real ones in your own resume.

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Call Center Agent Resume Example

Job Objective

Looking for the responsible post of a Call Center Agent in a reputed company where I could put my knowledge and skills into practice and utilize my rich experience for the benefit of the company

Summary of Qualifications

• Rich experience of six years working in a famous call center
• Proven competency of dealing with customers from various classes, assisting them with orders and answering their questions regarding products and services
• High level proficiency with Microsoft Word, Outlook, Excel and Internet
• Extensive practical knowledge of all the prominent call center operations
• Excellent communication and interpersonal skills and keenness to detail
• Competency of cross-selling the products and services to the clients
• Innate dynamism which lets work in the fast call center atmosphere with ease

Professional Experience

Call Center Agent, February 2007 - Present
Affluence Financial Corporation, New York
Responsibilities and Duties

• Playing a major role in enhancing service levels, transactional efficiencies & suggesting ways for the effective cost management
• Responsible for on-the-job training for the newly appointed employees
• Making accurate and quick analysis of the gathered data
• Assisting supervisor in the management of personnel and appraising their performance

Call Center Agent, March 2004- December 2006
Perfect Professionals, NY
Responsibilities Handled

• Supervised the performance of the call center staff and encouraged them to meet the set goals
• Answered the customer queries regarding the selection of home entertainment service packages
• Was particular in adhering to company policies

Education:

Associate Degree in Computer Science, Wisconsin Community College, 2002

Reference

Available upon Request