Chat Agent Resume
Chat agents provide first line of communication to online customers. They work with banks, cell phone companies, and organization that sell products over the internet. Answering customers' questions chatting online and providing assistance to them in buying process are the main role these agents have to execute. In a way, they are responsible of generating sales by providing excellent customer care service. To work as a chat agent, ability to multi-task, quick thinker, patience, self-starter and customer-focused are key essential factors.
Chat Agent Resume Example
Eric Simmon
401 2nd St,
Algoma, WI 54201
Contact: (920) 487-2721
Email id: ericsimmon@gmail.com
Career Objective
To work as a chat agent and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues.
Summary of Skills:
- Fast fingers on keyboard with abilities to work on more than one windows
- Complete understanding of the different types of chatting modes
- Quick thinker with ability to multi-task
- Customer-focused and self-starter
- Constant leaner with high availability and response
- Excellent interpersonal and communication skills
- Positive attitude and attentive to detail
- Flexible and adaptive to changing technologies, and work environment
Work Experience:
Chat Agent
Phoenix International, Akron, OH
May 2012 - Present
Responsibilities and Duties
- Respond to customers on chat
- Maintain client relationship for business and help the sales team in achieving target
- Perform functions such as data entry, data management and data retrieval
- Use decision-making skills in responding for clients
- Suggest, promote and guide clients on filing complaints, refunds, and replacements
- Make use of the system in searching for products and answers
- Converse with clients in a polite and professional manner
- Use discretion in providing information to clients
Chat Agent
Wity Bank Corporation, Akron, OH
December 2010 - February 2012
- Solved queries relating to savings accounts
- Helped customers in completing forms to open bank accounts
- Instructed clients on online fund transfer procedures
- Stayed current with changing technologies and bank products
- Helped the sales team in introducing new loan schemes
- Offered constructive solutions to clients in dealing with tax saving
Education:
- Bachelor's Degree In Communications
Royal Technical Institute, Akron, OH
2009
Reference
Available upon Request
