Technical Support Agent Resume

Technical support agents are prominent positions at several technological companies. Their job is to guide and resolve technical problems related to the products for clients. They have to be technically strong in order to analyze and solve problems. At the core of their responsibilities is troubleshooting issues. To answer questions and find resolution for users' problems, the agents have to coordinate with the QA development team, investigate, escalate, and resolve matters.

Besides technical skills, excellent communication, analytical, and customer services skills are needed for the job. The candidates should be equally versed in handling hardware, software, and networking problems.

Technical Support Agent Resume Example

David L. Sadler
1252 Edington Drive
Atlanta, GA 30308
Phone: 678-831-8514

Career Objective:

Looking for a technical support agent position at “Waypoint Technologies,” to handle requests and complaints of clients and users of company's products.

Summary of Skills:

Work Experience:

Technical Agent
Apex Software, Atlanta, GA
October 2014 - Present

Technical Support Agent
Fastlink Services, Atlanta, GA
July 2013 - September 2014



On request.

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