Customer Associate Resume
A customer associate is a customer care professional whose main role is to interact with customers for the purpose of selling the products and service of the organization. The major job responsibilities entail dealing with customers in a pleasant manner, providing information on the benefits of various products, addressing customer complaints, and offering refunds to clients.
The job holder has to have good communication, organizational, and multitasking skills. Further, experience in dealing with customers and providing requested information in a prompt manner is also essential. Lastly, abilities to operate computer, fax, and phone are also asked. All the necessary job skills are shown in this job application sample.
Customer Associate Resume Example
Michelle F. Roberts
4448 Mcwhorter Road
Pontotoc, MS 38863
Phone: 662-489-8378
Email: mfroberts@freemail.com
Career Objective:
Looking for a customer associate position with a manufacturing company to utilize my 5 years of experience in selling consumer durables and helping the organization grow its client database and revenue.
Summary of Skills:
- Experience in demonstrating and selling consumer products to customers
- Skilled in handling business operations and providing solutions to customers inquiries
- Sound knowledge of household consumer products
- Possess sound customer service skills and ability to provide high levels of customer satisfaction
- Ability to communicate clearly and concisely, both in oral and in written
- Skilled in working independently as well as in a team environment
- Possess good voice quality and telephone mannerism
Work Experience:
Junior Customer Associate
Ellics Company, Pontotoc, MS
September 2013 - Present
- Interacting with customers and responding to inquiries through telephone, e-mail and personal contact
- Performing research on customer requests, processing approved payments, communicating professionally in written format, and maintaining daily log tracking sheets
- Handling responsibilities of serving as a liaison between various department of the company and customers
- Processing high volume of consumer inquiries related to products and services of the organization
- Updating customer information as well as ensure accurate entry of customer contact information
Customer Associate
Mac Group Association, Pontotoc, MS
March 2012 - August 2013
- Received inbound calls on issues of products and services from customers
- Identified customer requirements and provide quick and long-term solutions
- Communicated with customers on service concerns and billing concerns via emails and phone calls
- Maintained call logs as well as customer service reports on a daily basis
- Discussed with customers and resolved billing issues and service concerns
Education:
- High School Diploma
St. Peter School, Pontotoc, MS
2011
Reference:
On request.
