CRM Consultant Resume
A company grows with proper utilization of resources and building a strong customer base. While the former aspect is taken care by the management, the latter needs expert advice of a CRM (Customer Relationship Management) consultant. The business and sales skills of the CRM consultants are vital for enhancing customer service and developing customer relationships. Being a hardcore business person, they are skilled in advising ways for attracting customers and keeping them satisfied. These consultants offer valuable advice and guidance to companies through effective CRM solution. They can help organization in identifying and minimizing risks in projects. They work with the CRM software package and analyze customer relations using different tools to improvise interaction with customers. The consultants help in setting parameters to measure customer satisfaction.
CRM Consultant Resume Example
Walter V. Wolfe
4707 Saints Alley
Tampa, FL 33602
Phone: 813-676-6610
Email: wvwolfe@freemail.com
Career Objective:
Looking for a CRM Consultant position with "JetPay Corporation," and help the company in managing customer relations and expanding customer satisfaction through.
Summary of Skills:
- Strong knowledge of CRM principles, techniques, and implementation
- Excellent business analysis, sales, and computer skills
- Skilled in handling multiple tasks and enhancing customer service processes
- Excellent consulting experience and problem solving skills
- Ability to identify loopholes in customer service and provide suggestions
Work Experience:
CRM Consultant
ABC Company, Tampa, FL
October 2014 - Present
- Analyzing all escalated customer issues and resolving them with a reasonable timeframe
- Ensuring customer satisfaction by implementing CRM solution
- Maintaining customer portfolios and data integrity
- Identifying business opportunities and suggesting sales and marketing team ways to tap into the business potential
- Maintaining confidential documents and records of the company
- Dealing and solving issues, concerns, and complaints of customers
CRM Consultant
Pinnacle Marketing Solutions, Inc., Tampa, FL
February 2013 - September 2014
- Developed CRM technologies and help clients market their products effectively and communicate with all customers
- Assisted the CRM teams on using the CRM systems effectively and up to its maximum potential
- Maintained a good rapport between clients, and organizational heads and coordinated each other's activities proficiently
- Identified deviations in implementing the set CRM plans and helped them correct the mistakes
- Prepared progress evaluation reports every week and presented an overview about the project's proceedings
- Managed CRM systems throughout the project lifecycle and ensured the project advanced as per the determined standards
Education:
- Bachelor's Degree in Marketing
ABC University, Tampa, FL
2012
Reference:
On request.
