Cisco Customer Support Engineer Resume
A Cisco customer support engineer is a network support engineer whose primary role is to maintain, operate, troubleshoot and provide networking support to customers. The daily activities he will be engaged in include identifying, testing and solving issues to regular maintenance of the network systems. The role also requires providing a high level of network technical support like strategic planning, upgradation, and analysis of network performances. The person must be a graduates in computer science with good knowledge of network technologies and services. His job goal is to achieve high level of customer satisfaction through effective monitoring, maintaining and troubleshooting of networking systems. The skill of handling customer issues in a prompt and effective manner is required for the position as well.
Cisco Customer Support Engineer Resume Example
Thomas T. Gonzalez
3940 Robinson Court
Saginaw, MI 48607
Phone: 989-443-3793
Email: ttgonzalez@freemail.com
Career Objective:
Experienced and skilled network support engineer with diverse exposure in providing technical support for Cisco's products. Looking for an opportunity to work as a customer support engineer in a renowned organization.
Summary of Skills:
- More than 4 years of solid technical experience in Cisco network support
- Extensive knowledge of Internet protocols and services like internet protocols, transmission control protocols, secure shell and World Wide Web service
- In-depth knowledge of Local Area Network and Wide Area Network architectures and routing protocols
- Comprehensive knowledge of hardware upgrade and voice systems of the operation centers
- Familiar with network monitoring, data capture, and analysis tools
- Possess outstanding customer service, strong project management, problem solving and communication skills
Work Experience
Cisco Customer Support Engineer
Telmac Software, Saginaw, MI
October 2014 - Present
- Maintaining and operating Cisco UCM clusters for customers
- Conducting hardware and software modifications and updates to meet customer requirements
- Identifying and solving Cisco networking issues by using lab simulations and debugging tools
- Updating information of the new Cisco products to provide best solutions and services
- Providing networking support by following the best practices and Information Security guidelines
- Troubleshooting issues of video and wireless systems by taking the guidelines from Principal Network Engineer
Junior Cisco Network Engineer
HMC Network, Saginaw, MI
February 2013 - September 2014
- Tested and tracked the hardware installations of Cisco network with the help of network operations and data staff
- Conducted analysis and tuning of Cisco systems and provided suggestions for improvement
- Planned and designed wireless network systems
- Coordinated with Cisco network engineering in areas of network upgrading, routing and testing
- Provided wide area network and system security support to customers
Education:
- Bachelor's Degree in Computer Science
ABC University, Saginaw, MI
2012
Reference:
On request.
