Cisco Support Engineer Resume
Cisco have revolutionized the way people connect with each other over the internet. They have a wide range of networking equipment used worldwide by many companies for their networking needs. To provide technical support to those equipment, companies hire Cisco support engineers who are trained in installing and fixing problems in Cisco products. These engineers provide technical support for WAN, LAN, internet connections, and other related hardware and software.
As the job is to work with Cisco products, it is necessary to hold a Cisco CCNA Certification along with a bachelor's degree. Your job application should have the skills and experience essential to project you the right fit for the support engineer position.
Cisco Support Engineer Resume Example
Charles M. Taylor
167 Coffman Alley
Bowling Green, KY 42101
Phone: 270-780-7227
Email: cmtaylor@anymail.com
Career Objective:
My aim is to work as a Cisco support engineer for a multinational company where I can explore opportunities in serving a wide array of clients with my skills in Cisco networking technologies.
Summary of Skills:
- Experience with Cicso routers, switches, and IP phones
- Experience in designing and implementing network solutions for clients
- Skilled in operating tools and testing equipment
- Strong knowledge of network QoS techniques and mitigation strategies
- Skilled in researching and solving networking needs and problems
- Excellent attention to detail and customer service skills
- Self-motivated, trustworthy, and excellent team player
Work Experience:
Cisco Support Engineer
Blaze Communications, Bowling Green, KY
September 2012 - Present
- Responsible for design, configuration, implementation, and support for data networking products
- Prioritize and handle network issues in a timely manner
- Perform root cause analysis for complex problems and find solutions
- Coordinate with the team of engineers from other departments for network design
- Provide high-level support to junior engineers and prepare RFP responses and SOWs
- Create diagram using Visio and document any changes existing and done in the networking system
- Identify and resolve complex technical issues in a timely manner
Cisco Support Engineer
Cocentrix Corporation, Bowling Green, KY
March 2010 - August 2012
- Deployed and maintained LAN, WAN, servers, switches, routers, and wireless network systems
- Resolved complex network issues and coordinated network maintenance
- Handled network disruption emergency in a professional manner
- Coordinated with vendors, clients, and contractors for network products and services
- Resolved voice and data based issues and MPLs circuit issues
- Configured VPN connections and dynamic routing protocols, network latency, and internet connection
- Planned and deployed diverse network connection for vendors
Education:
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Bachelor's Degree in Computer Science
ABC University, Bowling Green, KY
2008
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Cisco Certified Network Associate
2009
Reference:
On request.
