Customer Support Engineer Resume
Customer support engineer, as the job title suggests, provides technical support to customers for electrical and mechanical products. They may help customers in resolving problems in products through phone calls, email, or personal visits. The education and skills required in the job depend on the type of products the employer is dealing with. Their support skills are required by various industries such as automobile, electronics, healthcare, computers, and telecommunications.
To apply for a customer support engineer position, your job application must highlight the specific engineering skills you posses. Its experience section needs to explain how you managed or addressed technical issues faced by customers.
Customer Support Engineer Resume Example
Lucas B. Slick
4571 Circle Drive
Houston, TX 77036
Phone: 832-579-2933
Email: lbslick@anymail.com
Career Objective:
I am interested in working for a web service company as a customer support engineer to provide technical support for web based products and email campaigning.
Summary of Skills:
- Strong work experience in using web designing tools
- Excellent analytical, troubleshooting, and communication skills
- Ability to write scripts and prepare dynamic websites
- Deep knowledge of web based products and web based marketing campaigning
- Excellent understanding of social media platforms and applications
- Strong creativity with excellent eyes for details and colors
- Ability to research market trends and apply results in web applications
Work Experience:
Customer Support Engineer
SoftGlobe Group, Houston, TX
July 2012 - Present
- Responsible for meeting customers, and analyzing their requirements for web products
- Providing excellent customer services for conducting email marketing on various social media platforms
- Conducting surveys and collecting marketing data of competitors and building strategies
- Understanding throughly client's business nature and planning web applications accordingly
- Troubleshooting technical problems by fixing flaws in code or scripts
- Servicing and installing web based products on clients' servers
- Identify customer needs and planning in building longtime relationships
Junior Customer Support Engineer
Venus Systems, Houston, TX
October 2010 - June 2012
- Interacted with customers and web developers and provided technical advice
- Identified, analyzed, and documented defects in web-based products
- Developed and maintained database of clients and application servers
- Prioritized and resolved technical issues considering business views
- Worked with the sales team and initiated email marketing campaign for customers
- Monitored performance of web applications and recommended changes as necessary
- Maintained details of service calls records made to customers
Education:
-
Bachelor's Degree in Information Technology
Matrix University, Houston, TX
2009
Reference:
On request.
