IT Field Engineer Resume

An IT field engineer handles the tasks of providing technical support in terms of information and technology at customers' sites. He performs installation, configuration, repairing, and maintenance of software and hardware systems. He also does testing hardware and software configuration systems, provides technical guidelines to end-users, performs root cause analysis, and implements standard techniques to solve the issues. Above all, his role is to achieve highest level of customer satisfaction by providing best customer services.

IT Field Engineer Resume Example

Career Objective:

Dynamic and skilled IT technical support professional with vast experience of providing IT services at client site is seeking a responsible position as an IT field engineer in a renowned IT Service Sector.

Summary of Skills:

• Extensive knowledge of the concepts and applications of network and telecommunication engineering
• Comprehensive knowledge of Network topologies, Cisco routers, Firewalls, and Switches
• Sound knowledge of network security services, configuration maintenance, communication voice systems, and data network infrastructure
• In-depth knowledge of the principles and protocols of LAN and WAN technologies
• In-depth knowledge of network risk assessments, network architecture, and process
• Well-versed in the methods and techniques of network installation, configuration, and maintenance procedures
• Posses excellent analytical, troubleshooting, and communication skills

Work Experience:

IT Field Engineer
Serco Communication, Lennox, SD
October 2014 - Present

• Installing networking system and equipment, analyzing network and communication systems
• Analyzing technical implementation procedures to ensure that it meets client's specifications
• Providing corrective action plans in areas of product modifications and implementations
• Installing, testing, repairing, and maintaining network equipment and systems
• Gathering, analyzing, and reviewing equipment specification data
• Providing design plans and determine high end technical solutions to meet various technical issues

Junior Network Engineer
Well Information Tech, Lennox, SD
February 2013 - September 2014

• Configured and maintained switches and load balancer at customer site
• Installed network equipment, supporting customer networking systems, and testing network in remote areas
• Provided guidelines to customers on the usage of network peripheral
• Responded to customer queries and performed troubleshooting of various networking issues
• Installed peripheral devices and provided appropriate solutions to meet customer requirements
• Handled other essential job responsibilities as required

Education:

• Bachelor's Degree in Network Engineering
  ABC University, Lennox, SD
  2012

Reference:

On request.