IT Support Engineer Resume
An IT support engineer handles the tasks of operating and maintaining the existing network systems of the organization. Developing software programs, troubleshooting network issues, maintenance and testing software tools comes under the job profile of an IT support engineer. These professionals can work as a third party service provider or as internal IT support staff. The goal of an IT support engineer is to provide high-level support in areas of network performance and network upgrades.
IT Support Engineer Resume Example
Jeremy P. Lawrence
4546 Paul Wayne Haggerty Road
Baton Rouge, LA 70809
Phone: 504-404-3340
Email: jplawrence@example.com
Career Objective:
Willing to work as an IT support engineer where my exposure in the IT environment especially in managing information technology systems and services can be utilized to reach organizational goals and objectives.
Summary of Skills:
- Extensive knowledge of Windows 2000/2003, VPN technologies, Microsoft Windows Administration, and functions of login and logout
- Extensive knowledge of building and maintaining systems, Windows operation 2000/2003, Internet Information Server, data management and storage implementation
- Familiar with NAS technologies, data management products, and Intel based servers
- Possess outstanding communication and customer service skills
Work Experience:
IT Support Engineer
Vigilant Technologies, Baton Rouge, LA
October 2014 - Present
- Supporting, troubleshooting, testing and monitoring software and hardware related issues
- Maintaining and analyzing the components of systems and make necessary recommendations
- Responsible for network monitor and disk utilization
- Training staff and supporting in meeting the requirement of end users
- Streamlining the processes and handling standard administration functions, as required
- Preparing software documentation, planning procedures, and inventory assessment
- Managing information technology system to meet strategic goals
- Installing patches, new software releases, and system upgrades
System Security Analyst
Tech Software, Baton Rouge, LA
February 2013 - September 2014
- Installed and operated advanced operating hardware and software servers
- Assisted senior technical staff in developing IT strategic plan to meet client requirements
- Developed and implemented disaster recovery plan
- Provided inventory items like laptop systems, software, and workstation
- Assisted technical staff in hardware and software evaluations and in implementing the systems to meet the goals
- Developed and implemented strategies of web presence
Education:
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Bachelor's Degree in Computer
ABC University, Baton Rouge, LA
2012
Reference:
On request.
