Call Center Nurse Resume

This resume sample for a call center nurse is a perfect example of good resume writing. It is created following all the current standard rules of resume writing. It contains all the essential information like career objectives, job description, professional strengths, academic background, etc. It highlights the important tips that can help you in getting an interview call from the potential recruiter. If you are willing to apply for this post in a renowned healthcare organization, go through this call center nurse resume.

Call center nurses, as the name suggest, help people over the phone with medical issues. They treat patients through education, identify the severity of any problem and advise regarding the proper treatment. They also provide information regarding physicians. Like any other nurse they take care of the patients by providing them emotional support. It is to be noted here that these nurses do not always completely treat the patients; but their advices often act as the beginning point of any medical/ treatment procedure.

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Career objective:

Seeking a rewarding role as a Call Center Nurse in a Medical Call Center where I can use my experience and skill sets for the betterment of mankind

Career summary:

• Worked as a registered call center nurse
• 4 years of experience as a call center nurse and 2 years of experience as registered nurse
• Worked in medical call center under the supervision of expert physicians

Key strengths:

• Ability to assess patients' conditions without one-on-one inspection
• In-depth knowledge of medical terminology, Medicaid and Medicare regulations
• Ability to document patient's medical history
• Ability to assess clinical assessments prudently
• Sound knowledge of electronic and medical equipments
• Sound knowledge of triage and health advice lines
• Excellent oral and written communication skills
• Strong decision making ability

Professional Work Experience:

Life Care Call Center Westminster
February 2009 till present
Role: Call Center Nurse

• Advises medical treatment to patients over telephone
• Documents calls in compliance with the management and regulatory rules
• Evaluates and prioritizes treatment needs
• Develops treatment plans in the initial phase
• Supervises and handles non-clinical team members
• Communicates with physicians/ doctors regarding cases of higher priority
• Documents authorization requests and pre-certifications

St. Mary's Healing Home
August 2004 to January 2008
Role: Call Center Nurse

• Recruited well-qualified and capable staff
• Advised and trained junior call center nurses
• Active participation in seminars and conferences like Call Center Nursing Program
• Analyzed and interpreted medical data and suggested solutions accordingly
• Communicated with customers using web-based tools
• Documented patient's medical history
• Communicated with physicians/ doctors regarding cases of higher priority

Education:

Bachelor of Science in Nursing, 2001
- Westminster University College of Nursing, Westminster

Master of Science in Nursing, 2003
- King's Imperial College, London

Certification:
Certificate in Telephone Triage 2005
- Nurse Triage Solutions, Westminster

Personal Details:
Name: Mary Evans
Date of Birth: 25/05/1980
Employment Status: Full time
Relationship status: Married
Hobbies: Gardening, reading literature

Reference:
Robert Louis (RN- Call Center Nurse)
1000 Coney Island Ave.
Westminster
London
United Kingdom