At Home Phone Operator Resume

The job profile and responsibilities of a home telephone operator is the same as any other telephone operator working in a corporate sector. He has to answer incoming calls and provide the callers with the relevant information. However, the difference lies in the place of work. The at-home telephone operator works from the comfort of her home using phone, superior quality headset, data management softwares and high speed internet connection. The job is ideal for housewives, students or physically-impaired candidates who face limitations on time and travel but wish to work independently.

At Home Phone Operator Resume Example

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Julie J. Alarcon
2020 Providence Lane
La Puente, CA 91744
Phone: 626-913-8310
Email: jjalarcon@anymail.com

Career Objective:

To acquire the position of an at-home telephone operator and ensure completion of customer service targets and sales targets of the organization.

Summary of Skills:

• Pleasing personality with a soft and polite tone
• Ability to communicate with customers at their level of understanding
• Excellent typing speed and data entry abilities
• Capabilities to maintain updated information and manage follow ups
• Highly skillful at managing large volume of call continuously

Work Experience:

At-Home Phone Operator
Pinnacle Business Solutions, La Puente, CA
October 2014 - Present

• Handling the dual responsibilities of customer service and sales promotion, as instructed by seniors
• Communicating with customers effectively by answering questions, resolving doubts and advising them on important decisions
• Responsible to call up 100 customer daily and meeting the monthly sales target of 100 units from the given database
• Informing seniors in case of any serious issues, grievances and make certain appropriate action is taken

At-Home Phone Operator
Pride Software, Inc., La Puente, CA
February 2013 - September 2014

• Extended assistance to callers by providing vital information to them as per their requests
• Performed sales promotion tasks by calling up customers from given data base and promoted the product
• Ensured customer satisfaction by the end of the conversation
• Called back the customer in case any vital information yet to be provided to them
• Prepared weekly, monthly reports on total calls made, productive and non-productive calls, and submitted the reports to the team leader
• Maintained good repute of the organization in customer's mind

Education:

• High School Diploma
  Glory High School, La Puente, CA
  2012

Reference:

On request.