Call Center Specialist Resume

A call center specialist is hired to handle customers' queries, complaints, and orders. She has to respond to telephone calls of customers professionally and in a prompt manner. Though her job is to be on the telephone for entire shift, she must also be able to work on computers. She will also be trained to work on the customized software of the call center. She must have the ability to access and retrieve records from the computer quickly, and pass on the needed information to the person on the other side of the phone. She must also hold complete knowledge of the product and service the company she works for is selling. If you are applying for a call center specialist position, communication and computer skills along with telephone mannerism are important to be shown on your resume.

Call Center Specialist Resume Example

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Isabella G. Garcia
989 S. Woodrow Lane
Atlanta, GA 30125
Contact: 404- 888-4539
Email: garcia.isabella@example.com

Career Objective:

Looking for a call center specialist position in an electronics company where I can apply knowledge and experience in handling customer responses in a quick and professional manner.

Summary of Skills:

• Remarkable communication and computer skills
• Excellent telephone mannerism
• Experienced in handling the latest PBX consoles
• Solid customer service skills
• Ability to resolve customer issues in a timely manner
• Skilled in handling office equipment
• Ability to grasp new things quickly

Work Experience:

Call Center Specialist
Tech Solutions, Atlanta, GA
July 2012 - Present

• Answers customers' calls related to orders, returns of goods, refunds, etc.
• Take orders and enter them in the computer
• Provide product information to clients
• Maintain and update call center data in the computer system
• Access information from the database quickly and pass on information to clients
• Ensure confidentiality of clients and company's data
• Resolve issues and problems related to company's product via telephone

Senior Call Center Executive
Valmont Group Inc., Atlanta, GA
March 2010 to June 2012

• Took customers' orders on telephone and transferred them to the sales department
• Communicated information on new products and launch to customers
• Maintained business relationship with clients
• Answered questions and solved matters professionally
• Maintained customer database according to company's guidelines
• Verified and corrected discrepancies in bills or invoices

Education:

• Associate Degree in Business Administration
  ABC University, Atlanta, GA
  2009

References:

On request.