Information Technology Support Resume

The job in information technology support involves helping computer users in resolving technical problems, answering questions, upgrading computer equipment, software, and hardware. People working in IT support hold different job titles out of which the IT support technician is the most common one. As a support technician, your will provide maintain computer and network systems. With some companies, you will also need to train clients and staff as well. Your main goal will be to monitor and optimize performance of both systems and applications.

The job will need to you possess excellent technical knowledge, communication skills, analytical approach and confident attitude to resolve problems.

Information Technology Support Resume Example

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David J. Williams
3045 Hanifan Lane
Jonesboro, GA 30236
Phone: 678-610-9600
Email: djwilliams@anymail.com

Career Objective:

An IT support technician position in a software company to provide assistance to users in setting up, maintaining, and troubleshooting computer hardware, and software problems.

Summary of Skills:

• Goal-oriented and self-motivated worker with a vision for perfection in every duty performed
• Excellent understanding of circuit boards, chips, computer hardware, electronic equipment, and processors
• Expert in multitasking, problem solving and troubleshooting
• Complete knowledge of Windows, LAN, VPN, Thomson One, ILX, and BetaLink
• Ability to learn and adapt new skills quickly and efficiently
• Ability to work for long hours, weekends, and fast-paced environment

Work Experience:

Information Technology Support Technician
Fair Technology Solutions, Jonesboro, GA
October 2014 - Present

• Configuring, assembling, and installing computer systems, networks, routers, switches and associated components for clients
• Reviewing and optimizing performance of the systems for increased productivity
• Assisting software engineers in development of client specific software and applications
• Assigning user rights and providing offshore technical assistance to clients
• Training new employees and clients on effective use of systems and applications

Information Technology Support Technician
Pride Systems & Services, Jonesboro, GA
February 2013 - September 2014

• Installed, tested and maintained corporate systems and network solutions
• Performed upgrade of operating systems, applications and hardware
• Created e-mail accounts and assigned mailbox capacities depending on requirements of specific departments
• Prepared and maintained necessary documents for company and clients
• Worked closely with other designers and developers and providing cost effective solutions to the clients

Education:

• Bachelor's Degree in Computer Science
  Jonesboro University, Jonesboro, GA
  2012

Reference:

On request.