Infrastructure Support Resume

The infrastructure support professionals are involved in providing technology infrastructure services to the clients. They perform configuration, installation, after sales service, and other activities related to the infrastructure support for clients. They also provide suggestions for updates and modification that might be required in the systems and applications to enhance productivity.

This job needs excellent knowledge of information technology and other technical support for business firms. An analytical mindset and ability to resolve complex technical issues are also expected from an infrastructure support professional.

Infrastructure Support Resume Example

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Andrew M. Hayden
3105 Cottonwood Lane
Grand Rapids, MI 49503
Phone: 616-378-3753
Email: amhayden@anymail.com

Career Objective:

Looking for an infrastructure support executive position to provide support in the installation of hardware, system software, and network and enterprise security.

Summary of Skills:

• Adaptable to highly stressed work environment, stringent deadlines, and frequent traveling
• Excellent skills in developing and maintaining a smooth flow of operations and communication
• Passionate to excel at work through consistent hard work
• Confident and patient worker with professional approach and mindset

Technical Skills:

• Operating Systems: Windows (Complete package), UNIX, Linux, Macintosh
• Applications: Graphic Designing, Antivirus, MS Office Suite, Enterprise Applications, Custom CRMs
• Networking: Certification in CCNA, MSCE
• Database: Oracle, MySQL, MS Access, DBMS
• Languages: SQL, JavaScript, Apache, HTML, CSS, XHTML, Perl, Ruby on Rails, Python

Work Experience:

Infrastructure Support Executive
Prime Technologies, Grand Rapids, MI
October 2014 - Present

• Coordinating with the clients, discussing and finalizing overall infrastructure requirements, preparing material and budget specifications and placing orders to the vendors
• Communicating with the clients and informing them the approximate time required to complete the project
• Executing installation, network set up, e-mail and applications configuration, testing all applications, resolving technical errors and compatibility issues
• Providing regular after sales service to the clients
• Preparing reports of all projects

Infrastructure Support Executive
Hebert Technology, Grand Rapids, MI
February 2013 - September 2014

• Installed computers, scanners, servers, and other equipment
• Configured and installed enterprise applications and allotted specific user rights
• Provided onsite and offsite troubleshooting assistance and trained clients on effective use of applications and systems
• Associated with the warehousing department and ensured that inventories are stored properly to avoid damage
• Assisted in file transfers, maintenance and documentation of hardware, software, and inventory

Education:

• Bachelor's Degree in Computer Science
  ABC University, Grand Rapids, MI
  2012

Reference:

On request.