IT Remote Support Resume

IT remote support resume or information technology support resume looks like any other paper but holds great importance for every professional. Of all the credentials in your portfolio; your IT remote support resume is the only document that clubs all the information thus saving your and employers time to go through every credential separately.

IT remote support is a very specific yet a very broad job in itself. It is specific in the sense that the professionals have to provide support only through a remote connection, and broad because they provide this support for a large variety of technical issues.

The job responsibilities of an IT remote support executive can be executed effectively if you possess excellent technical expertise, communication skills, troubleshooting skills and analytical skills.

How to write an IT remote Support Resume

You need to keep only two things in mind while writing your IT remote support resume. First is the content of the resume because you cannot put every detail in your resume as it will increase the length of the resume. Depending on the exact job requirements, you need to pick all the important facts and leave out the unnecessary ones. Second is the way of presenting this information. This again plays a crucial role as a clean and attractive resume is more likely to catch employer's attention in comparison to other resume. The presentation also depends largely on the quality of language you use to write the resume. Never ever make any mistakes in the grammar and spellings; because once the reader is distracted by these mistakes, chances of picking up your resume are faint.

Read the sample IT remote support resume and you will get to know how easy it is to write your IT remote support resume.

IT Remote Support Resume Example

William Olson
2419, Beethoven Lane, Hatfield Square
Trenton, New Jersey 23512
Contact: 204-822-6315
Email: william.os@freemail.com

Career Objective:

To work as a remote IT remote support specialist and provide technical support for software, hardware, and network problems.

Technical and Non-Technical Skills:

• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
• Ability to communicate well and get to the core of errors to provide an effective resolution
• Ability to handle different clients and different systems simultaneously
• Comfortable to work in rotational or night shifts

Details of Work Experience:

IT Remote Support Executive at Tech Contact, Trenton
Employed since October 2012 - Present

Primary work responsibilities:

• Set up and maintain remote desktop connections through centralized server
• Analyze technical issues reported and prioritize daily tasks
• Resolve the functional and technical errors, provide update patches to the clients on P2P application, establish remote desktop connection to install and update business applications
• Inform clients regarding the estimated time required to analyze the problem
• Develop training manuals for new employees and conduct training sessions
• Research and implement new practices to improve quality of service and organizational efficiency

IT Remote Support Executive at Winston Technology Solutions, Trenton
Employed from August 2010 - September 2012

Primary work responsibilities:

• Identified the root cause of repetitive technical errors and resolved all errors effectively
• Assisted the clients through e-mail and on telephone as well
• Assisted in the development and testing of applications
• Provided online training to the clients

Details of Academic Qualifications:

Master's Degree in Computer Applications, 2010
New Jersey University

Bachelor's Degree in Computer Applications, 2008
New Jersey University

References:

Available on request.

The sample IT remote support resume gives you a proper guidance and the essential details that need to be provided in your personalized IT remote support resume.