IVR Tester Resume

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IVR is a technology that is used for automating the interaction with phone callers. IVR stands for Interactive Voice Response. The job profile of an IVR tester includes testing the functionality of system, detecting voice energy, testing computerized phone systems, testing features implemented in IVR, testing IVR over various interfaces and applications, performance testing, and IVR load testing. IVR tester should be familiar with IVR systems, IVR components, and IVR software combined with excellent knowledge of testing life cycle. It is necessary for an IVR tester to have sound knowledge of telecommunication protocols and standards.

IVR Tester Resume Example

Marrin Lawrence
501 East High Street, Oxford, Ohio 45056
Cell: (513) 529-180
Email: lawrence@example.com

Career Goal:

Hands on experience in testing IVR technology with extensive knowledge of IVR applications, testing procedures, and tools. Looking for a responsible position as an IVR tester in an organization that enables professional growth

Core Knowledge & Competencies:

More than three years of professional experience in IVR testing with sound knowledge of QA process and test methodologies
Comprehensive knowledge of software testing, Software Development Life Cycle, and IVR manual testing methodologies
Well versed in the working principles and applications of advanced interactive voice respond systems
In-depth knowledge of standard software development methodology assessments and software testing tools
Attention to detail and has the ability to manage time and analyze detailed business requirements
Possess excellent communication skills with ability to work cooperatively with multiple cross function teams

Educational Qualifications:

Achieved Bachelor's degree of Science in Computer Science
Miami University in the year 2008

Professional History:

Organization: Conoco Technologies, Ohio
Duration: Jan 2010 till date
Designation: IVR Tester

Responsible for identifying the requirements of testing environments and areas that require improvement
Handle the tasks of executing automated test scripts and conducting root cause analysis
Perform responsibilities of developing and implementing test strategies and tools, and creating QA test procedures
Responsible for supporting test setup, analyzing defect metrics data and attending defect calls
Handle the tasks of testing the behavior of IVR systems to stimulate the callers
Assigned responsibilities of testing voice quality and voice recognition functionality of IVR Systems

Organization: AOL LLC, Ohio
Duration: June 2008 to Dec 2009
Designation: Junior IVR Tester

Handled the tasks of testing voice channel content of individual connections
Assigned responsibilities of testing functionalities of IVR systems and prepare test scripts to support the testing process
Performed the tasks of speech quality analysis and speech path verification under the guidelines of senior IVR tester
Responsible for evaluating the quality of voice channel received in IVR systems
Assigned the tasks of providing support in voice channels and user-plane interfaces
Performed responsibilities of integrating network in IVR systems as required

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