IVR Tester Resume
IVR is a technology that is used for automating interaction with phone callers. IVR stands for Interactive Voice Response. The job profile of an IVR tester includes testing the functionality of the system, detecting voice energy, testing computerized phone systems, testing features implemented in IVR, testing IVR over various interfaces and applications, performance testing, and IVR load testing. IVR tester should be familiar with IVR systems, IVR components, and IVR software combined with excellent knowledge of testing life cycle. It is necessary for an IVR tester to have sound knowledge of telecommunication protocols and standards.
IVR Tester Resume Example
Richard N. Clark
223 Douglas Dairy Road
Max Meadows, VA 24360
Phone: 276-595-6544
Email: rnclark@freemail.com
Career Objective:
Hands-on experience in testing IVR technology with extensive knowledge of IVR applications, testing procedures, and tools. Looking for a responsible position as an IVR tester to help the organization serve customers better and with efficiency.
Summary of Skills:
- More than three years of professional experience in IVR testing with sound knowledge of QA process and test methodologies
- Comprehensive knowledge of software testing, Software Development Life Cycle, and IVR manual testing methodologies
- Well-versed in the working principles and applications of advanced interactive voice respond systems
- In-depth knowledge of standard software development methodology assessments and software testing tools
- Attention to detail with abilities to manage time and analyze detailed business requirements
- Possess excellent communication skills with ability to work cooperatively with multiple cross function teams
Work Experience:
IVR Tester
Conoco Technologies, Max Meadows, VA
October 2014 - Present
- Identifying requirements of testing environments and areas that require improvement
- Executing automated test scripts and conducting root cause analysis
- Developing and implementing test strategies and tools, and creating QA test procedures
- Supporting test setup, analyzing defect metrics data and attending defect calls
- Testing behavior of IVR systems to assist callers
- Testing voice quality and voice recognition functionality of IVR Systems
IVR Tester
AOL LLC, Max Meadows, VA
March 2013 - September 2014
- Handled tasks of testing voice channel content of individual connections
- Conducted tasks like testing functionalities of IVR systems and preparing test scripts to support the testing process
- Performed speech quality analysis and speech path verification under the guidelines of senior IVR tester
- Evaluated the quality of voice channel received in IVR systems
- Provided support in voice channels and user-plane interfaces
- Performed responsibilities of integrating network in IVR systems as required
Education:
- Bachelor's Degree in Computer Science
Aspiring University, Max Meadows, VA
2012
Reference:
On request.
