Customer Service Representative Job Description

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This job has been gaining importance in the last few years. Customer service representative is the one responsible for providing service to the customer, this is the most important service required to retain a customer. Hence, this position has been specifically created for better customer satisfaction. To know more, read the customer service representative job description we have provided for you.

They provide service over the phone or even make personal house calls; it depends on the problem and the solution. They are employed in every industry. Any industry that has to provide after sales services like electronic goods, hire customer service representatives to look after the queries of the customer.

The main task of theirs is to solve the customer's problem. The customer will be given a toll free phone number on which they can call for any problem. The representative will receive the call and try and solve the problem over the phone by guiding the customer. If any repair work is required, they will fix an appointment with the nearest representative. They will solve the customer' issue by making the house visit.

Though, it may sound simple, it is not. The customers can have the simplest of problems but may not be able to explain it well. It is the job of the representative to understand the problem in a patient manner. They have to remain polite and courteous at all times and sometimes even have to deal with rude callers, but most of the time the customers are in genuine need and are appreciative of the help provided.

The customer service representative can create a good impression of the company they work for. Good service is what customers look for, and this exactly what the representative should provide. These are just a few of the duties of a customer service representative, read more about customer service representative job description given for your benefit.

Duties and Responsibilities of a Customer Service Representative

• Providing help to the customers that have a problem
• Make the customer extremely comfortable so that they can tell of their problem with hesitance
• Guiding the customer regarding the problem and explaining to them patiently
• Solving the issue quickly and effectively
• Using polite language with the customers at all times
• If the representative have to make a house call, they have be there on the fixed time as it creates a good impression
• Transfer call to their heads if they are unable to solve the problem
• Make calls to the customer and enquire if they need help
• Follow up on the customers you have already helped
• Provide assistance as and when required by the customer, irrespective of day and time

Education Required for the Position of Customer Service Representative

• High school diploma is a must but college degrees are an added advantage
• Should have great command over language, especially verbally
• Should be competent in using a computer

Extra Skills

• Good listening skills
• Good patience as they may have to deal with rude customers
• Good work ethics

Career Advancement

With experience, one can move into the position of team leaders, trainers, and managers. The raise in the salary is also quite good.