Hostess Job Description
The job of hostess has gained a lot of ground in the last few years. Restaurant business has grown a lot in the past few years. One of the biggest factors that attract the customer to the restaurant is the service. Therefore, the hostess plays an extremely important role in the hospitality department of a restaurant. For more information on the hostess' job, read the hostess job description provided for your understanding.
It is the job of the hostess to welcome each guest that enters the restaurant. They have to attend the phone and take in requests for orders and reservations. Hospitality is so important today that even fast food joints have hostesses to welcome the customers. The hostess needs to have a pleasing personality and has to be presentably dressed at all times. Hers is the first face the customer will see and hence, they have to have good interactive skills.
They have to listen to the complaints of the customers if they do not find the service up to standards. The hostess is the face of the restaurant and they have to present a good face at all times. The guests, many times, have to wait for their table; it is the job of the hostess to make them comfortable in the waiting area. The guests also enquire about the menu, so the hostess should know all the preparation on the menu and should make suggestions for them.
The hostess also plays an important part in the management of the restaurants. They have to make reports for the stocks pantry and place orders as when stocks run out. They have to ensure the smooth flow of the kitchen regarding the presence of food and cooking equipment. Despite mentioning all of the above tasks, these are still just a few of things that they have to manage. For the full complete detail on a hostess' job profile, read the hostess job description given by us.
Duties and responsibilities of a hostess
- Welcoming the guests that come to the restaurant
- Making them comfortable while they wait for their tables
- Recommending dishes to them before they order
- Making reservations and seating the guests accordingly
- Making sure that each table has a waiter attending to the guests
- Looking after the other employees of the restaurant and the managing them, this is also a part of their job
- Look into the complaints made by the customers and see to it that they are rectified quickly
- Working closely with the management of the restaurant
- Liaising between the other employees and the management and acting as a mediator in case of a dispute
- Training the inexperienced staff in hospitality
- Reporting about the everyday business of the restaurant to the management and bring to their notice if any problem has arise
- Give creative inputs in the design of the restaurant
- Act as a way of communication between the kitchen and the restaurant staff
Education required for the position of a hostess
- A bachelor's degree in hotel management
- Certificate courses in hospitality would be an added advantage
- Knowledge about food and its management
Career Advancement
Most move into full-fledged management of the restaurant and its kitchen.
