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Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Career Objective :Looking for a position in a field of Customer Service where wide experience will add and used.
Work Experience :
Cambridge Tele, Cambridge, Massachusetts
Customer Service Manager (1999 to Present)
- Accountable for management of staff of 28-member within department of customer service.
- Accountable for staffing and teaching of reps.
- Handled needs of high income business accounts through broad follow-up processes.
- Doing well account maintenance record of 98 percent.
- Done market study reviews amongst client support to look for response on sales methods, follow-up techniques and value of after the sales service.
- Enhanced customer service stand on client reaction through growth of new policy and procedure.
Braintree Digital, Boston, Massachusetts
Customer Service Rep (1996 to 1999)
- Offered help to sales group, making sure each sale and service goal was met.
- Accountable for the customer services in digital tools section, responsibilities included replying customer questions, problem resolving and offering thorough info on current products.
- Performed with new customer in advance of new account and execution of new system.
- Helped in progress of new policy and procedure.
- Helped in education of fresh customer service reps and juniors.
Education Details :
Boston College, Massachusetts
Bachelor of Science (Sales and Marketing), 1994 - 1996
HollySwell High School, Boston, MA
High School Diploma, 1989 - 1994
Computer Expertise :
- MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook Express.
- Win XP
- MS Office XP Prof
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