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Brent Vaughan
7566 Cornerstone Drive,
Dallas, Texas,
Home No : 214-111-5555
Cell No : 214-111-5556.
Career Objective : Customer Service post with chance to improve relationships with the customers while growing sales and income.
Education Details :
Pohlar High School, Austin, Texas, 1995
Work Experiences :
Customer Service Professional
Cryographics, Austin, Texas
- Processed and input each customer order and tested computer for product accessibility.
- Provided pricing on the new products and a capital equipment to all customers.
- Handled return goods approval process consistent with procedures and assured correct credit is dedicated to customer.
- Maintained a good functioning relationship with each customer by answering to each query and complaint regarding work-orders, shipments, invoices, in polite and professional manner.
- Provided shipping/tracing info to customers as needed and maintained damage details and back-order records.
Customer Service Rep (Apl 1999 to Jun 2004)
Wesley Goods, Pleasant Hill, Texas
- Became the market skilled so as to up- or cross-sell products to current clients.
- Treated online customer demands.
- Resolved difficulties at each stage of customer life cycle.
- Given priority and managed day-to-day follow-up to make sure appropriate resolution.
- Entered client info into computer system to allow estimates to be produced.
- Maintained inventory accurateness through an effective utilization of an inventory maintenance report.
- Expressed positive, supportive, and cultivation relationships with managers and group leaders.
- Offered constantly high class and well-timed customer service to reach individual objectives and aimed performance levels.
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