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Landrace Hendricks
55 Chelsea Track,
Albany, New York,
(555) 555-5982.
Career Objective : Seeking a position as a Customer Service Manager in Air Transport Field where progressive experiences in field can give value to the customer-centric group.
Expertise & Abilities :
- Wide experience in customer services, both by phone & in-person, in hospitality & transportation business.
- Advanced communications expertise in communicating with all customers, colleagues, and staff. Strong written & verbal skills.
- Disciplined and very efficient functioning in dynamic & multi-tasking environment. Capability to plan, arrange, and oversee working of others.
Work History :
Customer Relations Overseer (1998-present)
SN Airlines Pvt. Ltd., Albany, New York
- Handled a group of 18-customer service staff in the multi-base process.
- Controlled customer-service detail verdict group that reviewed existing staff and scaled contestants to build up the origin for company's new plan.
- Performed as company rep on SN Airport Operations team where airline and airports managing converse common customer service concern.
- Taught more than 30 senior processes and customer-service personnel on utilization of company's newcomer customer relationship administration database.
Customer Service Agent (1990- 1998)
Airline Services Inc., New York
- Dealt with the customer service matters and objections, both in-person and by telephone.
- Taught new employees on reservations' use and flight managing software.
- Built new customer-doubt administration system that is even now in use.
- Performed as the member of 'Customer Service Hit Group'.
Education Details :
Customer Relations Diploma
Wilson Management School, Montpelier, Vermon, 1997.
Degree, Western High School, Montpelier Vermon, 1995.
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