A Member Service Representative cover letter is a formal letter of introduction in which the aspiring candidate states his/her wish to apply for the position at an organization based on their qualifications and past work experience. Member service representatives are also known as customer service representatives and play an important role in the customer service industry as they are the first point of contact for the members of a particular service and represent the organization as a whole.
Member service representatives act as a vital link between the organization they represent and the members or customers of the organization. They might attend customer inquiries on the phone or in person. Regardless of the medium of communication, a member service representative needs to possess excellent interpersonal and communication skills and sound confident while handling queries. They need to have good knowledge about the products or services that the company deals with, and may also receive extra training for the same. They also need to be proficient with basic computing skills as many software tools are used to aide member service representatives.
While writing a Member Service Representative cover letter, it essential to use appropriate language which will make a positive impact on the hiring manager and increase your chances of securing an interview call for the job position.
Guidelines for writing a Member Service Representative cover letter:
Refer to the given sample cover letter, which will help you in drafting your own letter in an efficient manner.
Sample of Member Service Representative Cover Letter
Mark A. Ward
3342 Eagle Street
Carterville, IL 62918
Email ID: firstname.lastname@example.org
January 16, 2012
Allan A. Foreman
Human Resources Manager
Starlight Security Solutions
2601 Burwell Heights Road
Chicago, IL 61130
Dear Mr. Foreman,
While going through your official website, I came across a listing regarding the job opening for the position of a Member Service Representative at your organization. Based on my experience in this field and professional qualifications, I would like to apply for this job position.
I have worked as a Member Service Representative at ABC Software Solutions and Airfree Telecom for a total period of six years. My job functions consisted of handling various member queries regarding products and services, escalating customer complaints to appropriate departments, resolving member disputes on different issues and providing support on various issues faced by members. I have attached my resume and experience certificates along with this letter which will provide you with a better understanding about my work experience.
I would love to receive the opportunity to discuss my profile with you in person as I feel that I am perfectly suited to this job position in your organization. Please feel free to contact me on the details provided above if you have any queries. Thank you for your consideration in this matter.
Mark A. Ward
Thus, a member service representative cover letter should contain relevant information about your professional experience and make the hiring manager take notice of your profile.