Since excellent verbal and written communication skills are one of the vital requirements in the service industry, employers expect an impeccable customer service cover letter. It must show the hiring managers that you have the quality to talk out the differences between what is promised and what is delivered to the customers and convince them to continue being a loyal patron of the company. In short, the cover letter needs to show you as an excellent problem solver who can turn the tables in favor of the company.
Grab readers' attention
To hook the hiring managers into reading the cover letter, mention something good about the company that ignited the interest in you to work with them. That thing could be the professionalism, quality, work ethics, etc.. However, don't overdo so as not to sound unconvincing.
Highlight training, experience & skills
Another way to draw the attention of hiring managers is by listing your training, customer service experience and skills. Take the opportunity of writing the cover letter to highlight your relevant training. If you're eying for a multinational company where they need people who can communicate in other foreign languages, mention the certificate earned in that particular language. Since today's business environment is not limited to a certain region, your ability to communicate in a second language will help you stand out.
When highlighting your experience and skills for the customer service job, stress on your accomplishments. If you have helped your employers in cutting down training costs, increasing numbers of customers, boosting sales and revenue, etc., the cover letter is the right place to demonstrate them. Also, highlight job-specific skills that the hiring organizations are looking to hire. Your skills to manage people, customers, vendors, and distributors can surely make the readers interested in meeting you.
Sean P. Butts
1425 Fleming Way
Richmond, VA 23222
Phone: 804-690-8744
Email: spbutts@freemail.com
August 27, 2019
To,
Harold P. Wakefield, Hiring Manager
Prudent Corporation Ltd.
713 Moore Avenue, B/23
Richmond, VA
Dear Wakefield,
I have been an ardent admirer of Prudent Corporation Ltd. since long because of its immaculate track record of providing complete satisfaction to customers, stakeholders, vendors, and distributors. Its values, work ethics, and working culture are something every person wishes to become a part of. I am grateful to the Almighty for bringing me a golden opportunity to apply for a Customer Service position and become a part of one of the highly decorated establishment in the world.
I have a bachelor's degree in Arts and a bilingual certificate in Spanish & English. I am energetic and self-motivated to achieve goals. By working in the customer service field in the Automobile and Real Estate sectors during the last 5+ years, I have learned a great deal about interacting with customers and dealing with aggrieved customers. The short stint of training that I underwent have given me a great exposure to two of the most customer-oriented industries.
Owing to my past and current experience, I have developed amazing skills that can take customer satisfaction quotient for your company higher by a few notches. I have been instrumental in controlling training cost by 35% for both my employers by developing job-specific training materials on my own. I was rewarded for resolving issues with old customers and winning back their loyalty that shot up the revenue by 45%. With my techniques and knowledge of the business process, I have also streamlined the steps practiced by my employers for accepting orders, delivering goods, and receiving payments that snowballed the entire business.
I enjoy communicating, resolving, and serving customers since they're important for the survival of any business. I have made it a habit of finding new methods and means of serving them better. Having received three awards for being the Best Employee of the year during my 5+ years of career, I am confident of setting a good example in the customer service field. I have lots of ideas and techniques in my sleeves that I want to use for your company. If you can allow me a few moments to meet you, I can explain what I can do for your company.
Thank you for your time in reading this cover letter. Can I call you on Monday, September 2 to know when can we meet if I am not disturbing you?
Sincerely,
Sean P. Butts
Enclosure: Resume