An IT support technician is a person who will have to remove or install new software, troubleshoot any kind of technical issue and configure the Local Area Network (LAN) or Wide Area Network (WAN) systems for most of the large organizations or small sized firms. An IT support technician job responsibility will keep varying and it always need IT professional to have a direct involvement with the work force of the organization. The technician will make sure that the networks, equipments are running properly, and the replacement quota set by the management is easily available every time.
Some of the other responsibilities of these professionals are reinstalling or installing software and hardware on personal workstations or laptops, diagnosing any kind of computer issue user is facing, ordering for some replacement equipments and recovering all the data after there is a power outage. An IT technician is only a call away or sometimes an instant messaging away. If an issue is not resolved remotely, then the technician will have to come to the workstation of the user to get in touch with a superior person.
A good IT support technician needs to have excellent communication skills and a good personality and immense patience. Excellent organizational skills are must for every support technician, along with thorough knowledge about the standard functions of today's operating systems. Most of the employers will not demand a college degree for employment. However, it will be beneficial if you have at least a college degree preferably in computers.
Relevant experience in this field will definitely accelerate your employment chances. If you have the degree and experience, and still unable to get a better job, then you are lacking in your application. Write an effective cover letter, so that you are noticed in the first time itself. A covering letter will act like an electronic handshake to the potential employer. Here is a sample IT support technician cover letter that you can follow.
December 23, 2011
Ms. Elaine Brush
437 Woodland Avenue
Metairie, LA 70001
Dear Ms. Brush,
First, I would like to thank you for your latest post about IT Support Technician with Stanford Group I am highly enthusiastic and qualified for this position, and I have attached my resume for your further review.
After I came across your online advertisement looking for an IT support technician post for your organization, I am sure that I will be the best fit for the organization. I have more than four years of experience as an IT support technician with Technology Solutions Ltd. I was responsible for handling all the applications for business, troubleshooting the computer systems, and many more such things. I have strong analytical skills, communication skills along with a Master's degree in IT solutions.
I would request you to contact me at your earliest convenience for scheduling a time where we can discuss about this position as well as my qualifications. I looking forward to hear more about your goals, organizations long term vision and this position. You can call me at 703-626-0029 or e-mail me at email@example.com.
Betty Stidham Your Signature
Enclosure: Resume and References
Keep your cover letter short, up to three paragraphs and limit it to one page. Employers receive hundreds of applications every day, so they will never spend more than ten minutes on your letter. Therefore, you will have to keep it interesting right from the start. You do not have to write your complete life story in it, just the important skills, which are required for you to get the job. Keep it precise, simple and non-monotonous. Do your best, good luck!