Today, the entire business world is dependent on computers for everything from internal communications to tracking orders. Help desk technicians play an important role of keeping the computers running in the best possible manner. Help desk technicians are responsible for identifying the software and hardware required to give solutions to problems, give face-to-face, online and telephonic support for customers and download all the required software.
These professionals need to have a comprehensive understanding of all the computer software and hardware. Moreover, they should have remarkable communication skills so that they can easily assist all the computer users. People who wish to become help desk technicians need to have a degree in computer science along with a certification of Microsoft for desktop technician. Certification will prove as an added advantage as most of the organizations use Microsoft operating system.
If you have the qualification, experience and education and still not managing to get a job, then you need to revise your cover letter. A cover letter is like your introduction to the future employer. The one page document should have all the information that is required for the job and to get you selected. Therefore, you must never skip out on writing a covering letter. Below you will find two sample help desk technician cover letters that will guide you ahead.
Your Contact Information
John Via
190 Marshall Street
Baltimore, MD21201
Mobile: 410-735-7850
E-mail id: v.john@example.com
Employer Contact Information
Ms. Shanice Gordon
IT Solutions
836 Tree Frog Lane
Kansas City, MO64106
Date: December 16, 2011
Dear Ms. Gordon,
Today, I am writing this application to you because I know that my experience, training and proven skills as a Help Desk Technician and Technical Support Specialist will make me the best asset in your organization.
In reviewing my attached resume, you will see that I have significant experience in every facet of troubleshooting, maintenance and installation for every desktop operation, software and hardware. I posses exceptional talent in providing highly difficult technical information in concepts and terms, which the end users can grasp easily. Moreover, I love challenges, I am multi-task oriented and I keep myself updated with all the latest advancements made in the IT sector.
If you are in search of an individual who has excellent problem solving and people skills and will be able to provide the best support for your MIS operations, then you can consider me for this job position.
I think that it would be mutually beneficial for us to meet personally and discuss the goals of your organization and how my technical abilities will be beneficial for all those goals. I will call your office in a week's time to check the possibility of an interview. Thank you for giving your time and considering my application.
Sincerely,
John Via
Your Signature
Your Contact Information
Nina Baker
2607 Ray Court
Fayetteville, NC28301
Mobile: 910-261-3928
E-mail id: b.nina@example.com
Employer Contact Information
Ms. Natalie Edgell
MSource
1534 Andy Street
Salem, SD57058
Date: December 16, 2011
Dear Ms. Edgell,
I was happy to come across the job opening of Help Desk Technician at your organization on www.monsterjobs.com, and I have submitted my resume for the same job post.
I have been working under the same job profile for more than five years now, wherein I was responsible for handling all the complicated and basic computer troubleshooting problems. Therefore, I am confident that I am well equipped to handle anything, which may concern one of your customers, like programming language, installation, or new program installing. I make the technicality very easy to understand and I enjoy dealing with various customers.
If you think that, I am right for the position, then you can contact me at 910-261-3928 or e-mail me at b.nina@example.com. Thank you for your time.
Sincerely,
Nina Baker
Your Signature
You can go about writing your covering letter in any format. Keep it formal, precise and personal.