Customer Service Agent Resume

Customer service agents are working in many different types of companies and are the direct contact point for customers. The important task of them is to ensure that their customers receive an adequate level of service or assist them in solving their questions and problems. The customers can be an individual person or other companies and their requirements of services can vary considerably. All these agents coordinate with customers to provide information in the form of responses to the inquiries about products or services and to resolve complaints. They communicate with customers in a variety of ways such as by e-mail, regular mail, telephone, fax, or in person.

Some of the customer service agents handle general complaints and questions however; some are specialized in a particular area. Below is the sample of customer service agent resume, hope it will be helpful for you.

Sample Customer Service Agent Resume

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective

Seeking for the post of Customer Service Manager.

Abilities

• More than 8 years of customer service experience.
• Very good performance in high stress, high volume, environment.
• Excellent written and verbal communication skills.
• Proficient in using Mac desktops and IBM clone.
• More output by using Office 2000 professional
• Self starter with a can do attitude

Employment History

1998 - Present, San Jose Financial, Rogers, AR
Customer Service Manager

Coordinated with product development department for developing new fee based products. Also ensured their sales to the unbanked credit card membership base. Responsible for handling near about 300 customer calls in a day via the call center queue. Worked as a Senior Representative to ensure customer service. Other than these several duties are performed in the Retention department retaining customers willing to cancel their accounts.

1994 - 1998, Prince's Trust, Texarkana, AR
Customer Service Representative

Answered phone calls for supporting customer's needs. Issued and reviews audits on accounts process and information. Step by step instructions were provided to resolve application issues. Several queries were handled at a time. Helped for the development and creation of banks customer relationship management system.

Education

Warren University, warren, AR
B.A., Business & Economics, 1994