Customer Service Associate Resume

The objective of a customers service associate is to enhance customer satisfaction by

Supervising Cashiers and Service Desk Associate
Providing Customer Service Support

The responsibilities of customer service associate include: answering inquiries verbally about services and products, providing customer service support at the service desk and register areas, approving returns, modeling superior sales or customers service techniques for associate, exchanges and other transaction requiring approval.

Sample Customer Service Associate Resume

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective:

To obtain a position as Customer Service Associate in a well reputed organization that utilizes my experience to improve customer satisfaction.

Skills:

Proficiency in a Windows environment
Detail orientated
A genuine desire and commitment to serving customers
Problem solving and Analytical skills
Customer service oriented.
High learning agility
Strong interpersonal communication skills
Able to work in a structured work environment

Relevant Experience:

Pitney Bowes Management Services, Canon City, CO
Customer Service Associate

Responsible for performing all duties as assigned by management including reprographics services, mail services, messenger services, and fax services.
Demonstrating cooperative and friendly attitude all the times while maintaining highest level of customer care.
Sending mails and small packages to various sites and locations.
Understood, know and adhere to business process guidelines every time.
Demonstrated customer demands satisfaction flexibility in a high volume, production environment.
Participated in cross training of responsibilities.
Taking proper directional guidelines from site manager or supervisor as required..
Maintained all reporting documents and logs as required.

WNS Global Service Ltd., Gunnison, CO
Customer Service Associate

Performed special requests and duties as assigned by management.
Maintained daily logs of measurements, accuracy of required reports and other accountable items.
Ensured quality and operating standards were met based on service objectives.
Ensured highest level of customer care.
Maintained proper records of management procedures.

Education:

Colorado Mountain College, Denver, CO
High School Diploma.