CRM Developer Resume
CRM is Customer Relationship Management strategy or you can say it as a business approach that integrates processes, people, and technology to maximize the relations of an organization with customers. The real value of CRM is to transform strategy, business functions and operational processes in order to maintain customers and enhance loyalty and profitability.
Whether it is insurance, banking and finance, retail, transportation, pharmaceutical, manufacturing, automotive, media and entertainment industry, the CRM solutions provide synchronization among varied customers and it is easy to deploy.
Resume Sample
Henry J. Williams
1478 Worley Avenue
Pamplin, VA 23958
Phone: 434-248-0431
Email: hjwilliams@anymail.com
Job Objective:
A CRM developer position in a company where I can provide support to solution architect and the project manager as well as work as a part of the software-development team.
Key Skills:
- Familiar with CRM best practices and ERP business process
- Proficient with ASP.Net, .NET, and C#
- Knowledge of Full Life Cycle MS dynamics CRM implementations
- Experienced working with Dynamics CRM 2011
- Ability to write plug-ins and create custom workflows
- Sound knowledge of SQL
- Excellent organizational and project management skills
- Strong verbal and written communication skills
Experience:
CRM Developer
PlanetLogix, Inc., Pamplin, VA
2012 - present
- Contributing to various external and internal projects for startup and established organizations
- Designing, developing, testing, and documenting modifications to the system
- Creating plug-ins and workflows for integration
- Troubleshooting software applications issues
- Developing global CRM system functionality
- Working on CRM-based projects for small, medium and big companies
- Configuring, customizing and providing technical support to corporate CRM systems
CRM Consultant
Gamma Corporation, Pamplin, VA
2009 - 2012
- Performed custom installation and integration of MSCRM Outlook client
- Incorporated accounting systems (e.g., QuickBooks) into Microsoft 3.0 CRM
- Designed and implemented Microsoft CRM Architecture
- Analyzed and identified solutions for CRM applications
- Designed and administered SQL Server database
- Maintained reports on system performance metrics
- Designed and implemented custom CRM plugs-ins and workflows
Education:
Bachelor's Degree in Computer Science
Pumpkin Technical College, Pamplin, VA
2008
References:
On request.
