Service Director Resume

A service director is also called customer service director. This job position is available in all types of service industry where the jobholder reviews and modifies customer service policies. The role of the service director is to ensure that all the employees of the organization are well aware about customer service policies. The incumbent has to analyze and enhance customer service and resolves customer issues. He will also plan and conduct training sessions for employees. The person should have experience to manage customers as well as the team. You can apply for the job in food and automotive industry.

Sample Service Director Resume

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Craig M. Johnson
4226 Bungalow Road
Omaha, NE 68136
Phone: 402-891-8338
Email: cmjohnson@anymail.com

Career Objective:

Looking for a service director position at “Silver Auto Group,” to plan and implement customer focused programs and handle relationship building functions.

Summary of Skills:

• Strong experience in auto repair settings
• Excellent communication, supervisory, and management skills
• Outstanding customer service and conflict resolution skills
• Remarkable analytical, problem solving, and multi-tasking skills
• Knowledge of safety rules and auto maintenance and repair procedures
• Ability to manage the service department and plan annual budget
• Skilled in interpreting written and verbal instructions and communicating the same to employees

Work Experience:

Service Director
Eagle Auto Services, Omaha, NE
October 2014 - Present

• Planning and implementing customer service policies for the service department
• Preparing and administrating annual operating budget for the service department
• Testing skills of employees and arranging for their training programs
• Conducting meeting with employees and updating them with customer service policies
• Monitoring inventory of the department and filling requisition form for goods out of stock
• Inspecting repair and maintenance done in vehicles and filling out service form for billing

Service Director
Pep Auto, Omaha, NE
February 2013 - September 2014

• Developed goals and objectives for the department and encourage staff to meet them
• Ensured no conflict among employee and inculcated teamwork culture
• Attended meetings with managers and sales representative
• Kept abreast with the latest model in the market as well as state and local regulations
• Hired, trained, and motivated performance of service department
• Provided technical and business assistance to the management

Education:

• Bachelor's Degree in Business Management
  ABC University, Omaha, NE
  2012

Reference:

On request.