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Technical Support Engineer Resume
Providing "Legendary" technical support to customers via email, live chat and phone.
This role requires the ability to identify the root cause of customer reported issues relating to Atlassian products and provide appropriate solutions to minimize customer down time and customer business impact.
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This is the perfect position for anyone who wants to become an integral member of a successful, fast growing software company supporting award-winning products.
- Responding to customers by email, chat, and phone
- Replicate customer environments to reproduce and troubleshoot customer issues
- Verify bugs logged against products
- Provide creative solutions to assist and resolve customer issues
- Provide code examples to customers
Required skills
- Knowledge of varies operating systems
- Familiarity with object oriented programming methodologies
- Experience with 1 or more application servers, such as Tomcat, JBoss, or Weblogic
- Database and SQL experience
- Excellent written and verbal communication skills
- Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
- Proven ability to solve problems and learn new technologies
Sample Technical Support Engineer Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective:
Searching for a position that utilizes my helpdesk, troubleshooting, and project management skills with opportunity to enhance and continue learning, installation, planning, quality inspection, and performance tests.
Special Skills:
- Preparation / Equipment Set-up
- Customer Service & Retention
- Specialized Computer Software
- Vendor Relations & Service Contracts
- Digital/Analog Photo Processing Equipment
- Digital/Analog Medical Imaging Equipment
- POS Installations, Systems, & Support
- Sales Support & End-User Training
- Testing, Quality Assurance
- Training Coordination & Facilitation
- On-site Installation, Equipment Upgrades
- Inventory Management
Computer Skills:
- Microsoft Windows XP, NT, XP Pro, 98, 95, and 2000 /MS Excel/ MSWord.
Experience:
iCAD, Miami, FL
Technical Support Engineer
Provided account reconciliation management and first line support for medical imaging products. Sorted the account issues and identified the next step to recovery, assignment of third party resources, included immediate actions, expertise to the facility and coordination of parts, and follow up to ensure complete recovery at the site, Implemented service procedures for new options and upgrades.
- Kept tract of changes in part and procedures. Released these changes of all part and procedures through FDA system. Developed project accurately and in time and repair delivery strategies, monitored milestones, tasks, and timetables. All the necessary and relevant documents are maintained properly.
- Ensured compliance with and carried out all duties according to the rules, regulations and practices of ISO, FDA and GMP. Preformed customer satisfaction calls and provided continuous coverage support. Provided training to direct and third party personnel.
- Determinination on all incoming calls and made "level of hazard for medical devices. Find and coordinated proper workforce to fulfill the requirements of project. Interacted with management to develop project bids, proposals, estimates, contracts and schedules.
Achievements:
- Member of team that gained the highest rating for Customer Support in CAD industry.
- Effectively find, and developed oversight processes and support strategies that are helpful in increasing profitability and reducing the time required to resolve problems.
Education:
ITT Technical Institute, Jacksonville, FL
Associate of Science - Electronic Engineering Technology - 1984
Additional Training:
iCAD:
- SecondLook 500AD, 500, 400, 300, 200, Howtek Digitizers and Digital CAD Servers, TotalLook
- DICOM/PACS Interfaces, Confirma/Penrad Interfaces, Customer Satisfaction HEART Process
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