Telephone Operator Resume
Telephone operator is the first point of contact for callers. Telephone operator operates cord or cordless switchboard to communicate incoming, interoffice and outgoing calls. They are responsible for answering incoming calls and directing callers to the appropriate person and department. They also take numbers and connect outgoing calls. Telephone operator supplies information to callers and keep record of messages.
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Per need, they also perform clerical duties such as typing, sorting mail and proofreading. They also use systems of bells and buzzers to call persons in organization to phone. They are responsible for taking appointment and receiving visitors, obtaining name and nature of business.
Duty of telephone operator depends on the type of business that they are working with. Sometimes they test lines and report faults. Maintain and update the directories. They supervise a small team to maintain clean and clear reception area and telecommunication system. They order and maintain record of basic office supplies and orders flowers, business cards, coffee, postage and many more. Responsible for other duties as assigned.
Sample Telephone Operator Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective: Looking for the greatest opportunity to work as a telephone operator for a reputed company.
Skills:
- Able to handle incoming, outgoing calls.
- Excellent ability to response to enquiries through phone calls.
- Excellent communication and writing skills.
- Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.
- Able to take and communicate telephone messages as necessary.
- Ability to sort and distribute incoming mails and faxes.
- Ability to work under pressure and independently.
- Responsible for other duties as assigned.
Work Experience:
Room Service Agent
Telephone Operator
- Responsible for fulfill the requests and needs of all guests.
- Answer and distribute a high volume of incoming calls.
- Responsible for recording the request of guest.
- Responsible for up sale and taking orders of room service.
- Responsible for other duties as assigned.
Marriott Hunt Valley Inn, 245 Shawan Rd. Hunt Valley
Telephone operator
- Give all the service to guest's requests and needs.
- Answer and distribute a high volume of incoming calls.
- Responsible for record the requests of guests.
- Responsible for preparation, handling and presentation of concierge lounge refreshments and cleanliness of the lounge.
- Done other duties as assigned.
Education:
Bachelor's degree - BS Electronic and communications engineering
References: Available upon request.
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