Call Center Supervisor Resume
The call center supervisor is the person responsible for performance and operation of a major call center and supervises other call center operations. The duties of call center supervisor include ensuring proper training of call center staff, ensuring customer satisfaction in the support process, managing anti-fraud personnel and call center.
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Below are some requirements for the job of call center supervisor:
- Person should have experience in managing large teams containing at least 20 people.
- Excellent organizational and analytical skills.
- Excellent communication and interpersonal skills.
- Established mentoring and leadership abilities.
- Computer proficiency
Sample Call Center Supervisor Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Summary of Qualifications
Wide experience in call center supervision of major financial institutions. Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet sales target, efficiency levels and quality assurance standards.
Core competencies include:
- Driving the development of high performance and superior customer service.
- Creating and team that supports client programs, service and products effectively.
- Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff.
- Ensure service levels are satisfied by leading floor management and workflow distribution.
- Maintaining talk/wrap time, service, data and both customer and client satisfaction levels.
Professional Experience
V.A.C.S. Houston, TX
Call Center Supervisor
- Supervised and motivated 300 staff of call center, as team leader.
- Provided technical support and customer service excellence on telephony systems.
- Implemented a system and call scripts to aid the efficient management of call volume.
- Conducted hundreds of interviews for to complete the responsibility of recruiting over than 175 employees.
Affiliated Computer Services, Houston, TX
Customer Care Representative
- Represented home and third party national catalog companies shipping networks
- Provided high quality customer service with a high volume central processing and distribution center.
- Collected payments and customer demographics on orders placed.
- Answered to customer inquires and calls regarding warranty issue and product orders.
- Kept appraised of services, products, warranties and promotions.
- Efficiently and accurately input data using the exception alpha-numeric keyboarding skills.
- Facilitated and expedited the escalation of customer service issues.
Education
University of Texas, Dallas, TX
High School Diploma
Computer Skills
MS Word, PowerPoint and Excel; telephony and proprietary call center systems.
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