Front Desk Supervisor Resume
This front desk supervisor resume focuses on the applicant's experience and abilities to lead, supervisor, and train front desk staff and supervise and the whole front desk operations from checkout to resignation and all guest services associated to the front desk.
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This sample front desk supervisor resume will help the job seekers to grab the position for which they are equipped and trained. Certain abilities of front desk supervisor include: strong communication, interpersonal, organizational and people skills, energetic personality.
Just have look at the sample resume and build your winning resume with the help of this sample resume of front desk supervisor.
Sample Front Desk Supervisor Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective:
Looking for the position that utilizes my front desk supervisory experience and skills for the benefit of organization.
Summary:
A gifted front desk supervisor with more than six years experience in providing quality guest service. Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services). Providing support to the staff. Maintaining and setting high level of guest service. Providing coaching, training, disciplining and counseling to all front office shift employees.
Summary of Qualifications
- Strong ability to communicate in English effectively in oral as well as written form.
- Outstanding ability to keep a clean, neat and professional appearance adhering ti standards.
- Outstanding organizational and interpersonal skills and effectively deal with all business contacts.
- Great knowledge of property management systems.
- Strong judgment skills and effective and remarkable listening abilities.
- Strong experience in implementing, developing and evaluating guest service standards.
- Exceptional ability to give attention to detail.
- Through knowledge of PC software.
- Exceptional ability to maintain proper mental attitude and physical stamina to deal effectively with guests, owners, employees, managements and outside contact while meeting deadlines and working under pressure.
Professional Experience
Davenport Hotels & Towers, Spokane, WA
2002 - Present
Front Desk Supervisor
- Supervise and oversee all the duties performed by all employees of front office.
- Make sure that all employees complete their essential tasks before leaving.
- Discipline, counsel and coach employees if necessary, using proper techniques and documentation.
- Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.
- Assist with any problem in scheduled shifts on the night audit shifts.
- Responsible for monitoring and supervising that all employees follow proper cash handling procedures.
- Maintain and monitor proper front office operational supplies.
- Maintain hygiene and organization of front desk, back office and front desk closet.
- Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.
Davenport Hotels & Towers, Spokane, WA
2000 - 2002
Front Desk Clerk
- Welcome, registered and assigned rooms to guests.
- Collected payments, computer bills and made change for guests.
- Kept guest's accounts and room availability records manually or using computers.
- Issued room keys and escorted instructions to bellhops.
- Responsible for performing simple bookkeeping activities like balancing cash accounts.
- Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers.
- Accountable for reviewing accounts and charges with guests while checking out.
- Received and transmitted messages, using telephone and telephone switchboards.
Education
High School Diploma (2000)
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