Telecommunication Team Supervisor Resume
A telecommunication team supervisor is responsible for managing a team of telecom technicians and reporting daily activities to the telecommunication manager. He or she is responsible for ensuring smooth communication in assigned line. The jobholder has to attend to customer complaints at the earliest and solve the matter before it turns big. Excellent technical knowledge and work experience, including communication skills are required for the job. The person must be proficient in monitoring and supervising employees.
Telecommunication Team Supervisor Resume Template
Leandro F. Harlow
2644 Cook Hill Road
Trumbull, CT 06611
Phone: 203-459-9255
Email: lfharlow@anymail.com
Career Objective:
A highly skilled, accomplished and talented telecomm professional with more than seven years of experience in the mentioned field. Looking for a challenging position as senior telecommunication team supervisor to utilize my skills and experience in a renowned organization.
Professional strengths:
- Possess excellent verbal and written communication skills
- In-depth knowledge of wide area network and local area network
- Possess good management and organizational skills
- Familiar with state and federal laws as well as operating manuals
- Ability to monitor and supervise employees
- Knowledge of generating guidelines, policies and procedures
- Possess good troubleshooting and analytical skills
- Ability to handle multiple tasks and work under pressure
- Knowledge of basic operating systems like Microsoft Word, Excel, PowerPoint and the internet
- Familiar with accounting software, supply chain management, online business, lead time and purchase order system
Work Experience:
Telecommunication Supervisor
International Teleservices Co. Trumbull, CT
October 2015 - Present
- Supervising activities like selection, training, counseling and evaluation of telecomm staff
- Preparing report of shift activities to follow operational activities and personnel
- Coordinating workflow from one shift to another
- Monitoring proper working condition of equipments, identifying appropriate personnel of inoperative equipments and other issues
- Assisting junior telecomm professionals in handling complex calls
- Liaising with telecommunication department for commissioning leased lines
Telecomm Supervisor
Bertz Telecommunication Inc., Trumbull, CT
February 2012 - September 2015
- Developed performance plans for improving employee performance
- Assisted system security officer in testing TOC and validation
- Conducted research and presented information to the organization
- Managed staff issues and conducted coaching sessions as well as appraisals of employees
- Maintained various software and hardware systems
- Checked camera security alarms and fire alarms
- Handled telephone calls and radio transmission
- Recorded and preserved confidential information
- Assisted Senior telecomm professionals in handling complex issues related to telecommunications
Professional Achievements:
- Had set up channel network of Distributors and dealers in Trumbull in one month
- Achieved national and state topper in Bertz Telecommunication Inc., Trumbull
- Installed maximum number of DLCs in Bertz Telecommunication Inc., Trumbull
Education:
- Bachelor of Science
ABC University, Trumbull, CT
2011
Reference:
On request.
