Desktop Support Engineer Resume

Every office in today's era is computerized irrespective of nature of business and hence needs a team of expert desktop support engineers for maintenance and troubleshooting of the installed computer systems and the respective networks. This fact says everything about the gigantic employment opportunities available to desktop support engineers.
Apart from troubleshooting the general system errors, the support engineers,

• Monitor the security status of the network for both from the attacking viruses and web hackers
• Keeping a log of the installed hardware and checking the hardware devices periodically for damage/theft
• Devising precautious measures to prevent the misuse of web services

The following sample resume will make picture clearer.

Joshua Murphy
456, X Street, Y Avenue,
San Jose, CA-95109
(123) 456-7890
joshua@email.com

Career Objective: To join an organization with highly dynamic and professional work environment to advance my career as a desktop support engineer

Summary of Qualifications:

• Voluminous knowledge of general troubleshooting of computer hardware and computer network
• Tremendous and varied experience as a support engineer
• Exceptionally good academics with formal training in desktop support
• Great proficiency in attending the troubleshooting calls and providing quick solutions
• Ability to install critical software such as operating systems, LAN, etc.
• Ability to install various accessories such as office tools, antivirus and other updates etc.
• Great fluency in spoken and written English
• Thorough knowledge of routine office activities and administrative processes

Professional Experience:
LMN Life Insurance Co Ltd., San Jose CA(2006-Present)
Desktop Support Engineer

• Installing new computer systems and connecting them in to LAN
• Installing the basic OS and the supporting software as per the guidelines of the organization
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities  
• Attending the maintenance calls by the users
• Informing the users about precaution measures for some of the frequently arising system concerns

ABC Finance Ltd., San Jose CA(2006-Present)
Desktop Support Engineer

• Installing systems for new users
• Providing them information about the company policy  for usage of each software
• Providing online and on-site support to users
• Preparing reports for the attended support calls and forwarding the same to the supervisor

Academic education:

• Graduated in Computer Science from California state university, Los Angeles, CA (2002)
• Completed post graduate diploma in computer management from California state university, Los Angeles, CA (2004) 

Extra Curricular:

• Completed 12 weeks formal training of networking and hardworking and secured appropriate certification with outstanding grade

Personal Details:

• Date of Birth: XX / XX / 1982
• Marital status: Single
• Expected employment status: Full time
• Ready to Relocate: Y / N

References: Will be available on request

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