Technical Support Representative Resume
Technical support representatives provide technical support to support seekers. The support activities may be related to a machine or equipment. He or she may help support seekers in overcoming problems in newly purchased laptop or computer, or a mobile phone. The support duties will be provided via phone, email, or through online chat. Very rare does it happens that the technical support representatives have to offer technical advice in person. Mostly, the person may seek permission of the support seeker to take remote control and provide stepwise instructions for fixing faults in products or devices.
Technical Support Representative Resume Template
Oren M. Sanders
4949 Trymore Road
Mankato, MN 56001
Phone: 507-659-1139
Email: omsanders@example.com
Career Objective:
To work as a Technical Support Representative with a leading mobile phone company and provide technical advice and support to customers over phone, email, and internet chat.
Summary of Skills:
- Outstanding knowledge of mobile components and making process
- Strong command over written and spoken English
- Thorough knowledge of computer, internet, and social media platforms
- Excellent hands at repairing and servicing mobile phones
- Ability to handled all types of technical issues in mobile phones
- High inclination for customer service and developing good image of the company
Work Experience:
Technical Support Representative
Bright Mobile Phones, Mankato, MN
October 2015 - Present
- Answering calls of customers and providing technical advice and support
- Assisting customers with their concerns and ensuring they are satisfied with the support
- Providing stepwise instructions on phone, online chat and through email for handling issues in mobile phones
- Lending patience ears to customers, understanding problems thoroughly, and advising accordingly
- Recording conversion with customers and providing reference number for issues that need personal attention
- Preparing service tickets and handling it over to the customer support supervisors
Technical Support Representative
Sun Electronics, Mankato, MN
February 2012 - September 2015
- Identified, researched, and resolved problems of customers over phone, email, and internet chat for electronic devices
- Assessed customers' problems and needs correctly and provided instructions appropriately
- Resolved applications and service issues on priority basis and ensured customer satisfaction
- Recommended software and upgradation of devices
- Collected information on technical specs, make, and model of phones from customers and directed calls to respective personnel
Education:-
Bachelor's Degree in Electronics
ABC University, Mankato, MN
2011
Reference:
On request.
