Technical Support Representative Resume

Technical support representative handles escalations via email and phone. They answer for Technical questions, customer Service about products, procedures and products. Technical support representatives are also responsible for trouble shooting, testing, researching and analyzing issues. He or she observes customer contacts to make sure that the high quality solutions are provided in a timely manner. They handles technical support request for online courses.

Technical support representative carries out data processing tasks with the use of Web interface to create Mailing list. The candidate applying for this position will get training for all systems, products, policies, procedures and applications. Responsible for various other duties as assigned.

Sample Technical Support Representative Resume

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective: Looking for the greatest opportunity to work as technical support representative for a reputed company.

Skills:

Having positive attitude, understanding, dedication, patience and commitment.
Excellent communication and writing skills.
Able to troubleshooting.
Able to resolve technical issues.
Excellent ability to adapt a changing environment.
Excellent basic computer skills.
Able to work in shifts.
Excellent knowledge of Windows Operations Systems and software.
Able to do other duties as assigned.

Work Experience:

SBC YAHOO DSL Internet Service Provider
Technical Support Representative

Responsible for handling all persistent cases.
Responsible for providing technical support such as Home Networking issues, DSL issues, software issues, email issues, login issues and passwords.
Support to wireless and complex issues.
Responsible for supporting Mac Computers for Internet setup.
Set up Home networks of up to five computers.
Done other duties as assigned.

Education:
Degree in Computer Science

References: Available upon request.