Technical Support Resume
Technical supporter is responsible for maintaining and observing the computer systems and networks. They install and arrange computer systems and solve technical problems and identify hardware and software faults. He or she talk with staff or client over the telephone or face to face. They are responsible for providing support and documentation. Technical supporter needs to work continuously until the task completion. Sometimes, the technical supporters are known as help desk operators, maintenance engineers or technicians. They are responsible for running network applications to support users and systems.
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Problems of computer may happen through system failure, user misunderstanding or operator error. Technical supporter finds out the solutions to problems and replace parts as required. The candidate for this position must flexible to respond within agreed time limits to call-outs. Responsible for other duties as assigned.
Sample Technical Support Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective: Looking for the greatest opportunity to work as technical support for a reputed company.
Skills:
- Able to operate systems such as Window NT/2000/XP, Window 98/ME, UNIX and DOS.
- Proficient with MS Word, MS Excel, Visual Basic, HTML etc.
- Excellent communication and writing skills.
- Ability to learn quickly and to translate complex process and ideas into technical facts.
- Excellent knowledge of Active Directory, Proxy, Routers, ACL, Firewalls, ip4 and ip6 addressing etc.
- Solid work ethics related to meet reliability and deadlines.
- Able to work independently and under pressure also.
- Responsible for other duties as assigned.
Work Experience:
Digital Experience, Saratoga, CA
Technical Support
- Responsible fro providing technical support for OEM products and company.
- Responsible for training Field Engineers, System Engineers and Customers.
- Suggest and reproduce customer problems by maintaining a laboratory.
- Responsible for maintaining excellent working relationship with field service, customers, sales and marketing people.
- Responsible for producing technical memos for released products.
- Done technical documentation.
- Done other duties as assigned.
Education:
Associate Degree in Computer software and hardware
References: Available upon request.
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