Banking Customer Service Resume

A banking customer service representative's job is to keep the existing customers happy and increase the client base by making effective use of marketing techniques and sales activities. The job of these professionals is to greet customers and provide required information as well as ensure their needs are fulfilled. They are responsible for maintaining an accurate database of account holders and answering the calls to provide information about the bank's services. They need to keep a check on both online and offline customers.

Individuals who are in customer service role are responsible for providing optimal level service to ensure customer satisfaction. For this job profile, a person must have pleasing personality and the ability to maintain patience while handling customer complaints. An individual in this position may be required to work on extremely mundane tasks or handle complicated situations when there is a heavy rush in the bank. To obtain this service job, you need to write an eye-catchy resume to show outgoing personality and people skills. A properly structured resume with bullet points containing appropriate phrases can be the gateway to a successful job application. Take a look at the sample resume to get an idea of the format for this position and write your resume accordingly.

Specimen of Banking Customer Service Resume


Candice E Wilson
56 S, Solon Road
Solon, Ohio 35650
Phone: 999-653-7721
Email: candicewilson@anymail.com

Career Summary:

Looking for a position of a Customer Service Representative with “ABC National Bank” where I can use my exceptional computer skills and knowledge of banking services to provide customer satisfaction and ensure client retention.

Summary of Skills:

Work Experience:

Bank Customer Service Representative
City Bank, Solon, Ohio
February 2016 – Present

Bank Customer Service Trainee
First National Bank, Solon, Ohio
July 2014 – January 2016

Customer Services Intern
Grayson Financial, Solon, Ohio
October 2012 – June 2014

Education: Reference:

On request.

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