Call Centre Manager Resume

A call centre manager is a person who interacts with several business organizations. The main responsibilities for the position includes monitoring calls, recruiting new professionals, conducting training programs, achieving high performance levels and many more. One can apply for the mentioned position for inbound and outbound processes.

This is an effective sample resume for the application of Call centre manager. This is sure to help you in creating an optimized and organized resume for the position. It outlines the skills, responsibilities and experience of the applicant. To make your resume catchy, we suggest you to update your resume as per your skills and responsibilities in the present and previous organizations.

Profile:
A highly skilled call centre manager with nine years of experience in call centre management. Broad knowledge in administrating customer service representatives. Highly experienced in negotiation and managing vendor contracts. Extensive knowledge of creating and conducting training programs.

Areas of Interest :

Good communication and presentation skills
• Good customer relations skills
• Analytical thinking
• Good problem solving skills
• Excellent management and organizational skills

Professional Experience:

COXCOM International BPO and Networking, 2004-present
Call centre manager

• Handled the tasks of implementing, improving and reviewing the policies of the organization
• Responsible for training, hiring and supervising call centre employees
• Tracked call traffic of the employees and identified the areas that need to be improved
• Handled complex customer queries and complaints
• Scheduled training sessions and meetings
• Managed the effective running of the organization

Sub world Info Head Quarters BPO, 2002-2004 Call Centre Manager

• Managed a team of staffs
• Handled the tasks of managing all incoming calls
• Lead a team successfully and achieved the set goals
• Reviewed reports updated by assistant managers and prepared feedback
• Developed and implemented the operating procedures of the organization
• Monitored and controlled the day-to-day activities

Technical skills:

• Internet savvy
• Proficient in Microsoft word, PowerPoint, excel and outlook

Education:

• Bachelor of Arts in English, XYZ university, 1999
• Master in English , Forum of Cultural studies, Cambia University, 2000
• MBA in Marketing, UXY University, 2001