Customer Care Executive Resume

Customer Care Executive plays a vital role in the successful working of an organization. A person in the profile handles and processes customer queries through phone or email. Good communication and interpersonal skills are extremely the key priorities to apply for the profile. One can work as a Customer care Executive in national and multinational companies.

Here is a best and great Customer Care resume for your reference. This resume will guide you to state the objectives, skills, qualifications and job descriptions in a clear and precise way. You can make effective use of it by customizing it as per your job requirement. This resume will help you to draft your resume in a good way.

Career Objectives:To gain the position of a Customer Care Executive wherein my customer service skills will make a notable contribution towards the growth of the organization.

Professional strengths:

• Outstanding communication and interpersonal skills
• Excellent time management and organizational skills
• Persuasive, emphatic with good problem solving skills
• Good knowledge of Microsoft Outlook, excel and Internet Explorer
• Ability to deal with external and internal customer support in a professional manner
• Quick learner, detail oriented and ability to adapt to new processes in limited time frame
• Multi tasking skills and ability to work under pressure

Educational Qualifications:
Bachelor's of Arts in English from Institute of Advance Studies in English, California in the year 2002

Professional Experience:

Organization: Global Business Centre, California
Duration: March 2008 till date
Designation: Customer Care Executive

• Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc
• Prepares daily reports on the daily activities of Customer Care team
• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
• Develops as well as maintains the relationship with external parties
• Responsible for proper scrutiny and recording of the complaints received from customers
• Conducts research and complies answers for informational request from external customers

Organization: Home Group Co Inc, California
Duration: January 2003 to December 2007
Designation: Customer Care Executive

• Responsible for attending walk-in clients & enthusiastically present them the range of Kitchen solutions at the showroom
• Coordinates with Technical support team and Designers in handling issues
• Provides customer support and handles the queries of clients
• Make soft calls and fix appointments in coordination of sales and marketing team for prospective customer to visit showroom
• Follow-up and track on customer enquiries
• Maintains record of all enquiries & related details in Computer Systems
• Provides all Back-office support tasks like sending and receiving mails

Areas of Interest:

• To exceed the expectations of the organization and achieve customer satisfaction
• To contribute my customer service skills in solving complex customer problems

Reference:

Mr. Charlie Smith
Customer Care Executive Manager
Lopez Associates Co Inc, California
Cell: 123-589-3655
Email: smith.charlie@example.com