Sample Executive Resume

Executives are entrusted the task of managers / leaders / administrators. They are the heads of their sections or departments and should possess good leadership and communication skills in order to get work done from their subordinates, peers and superiors. They are typically involved with planning, organizing, staffing, directing and controlling the activities of their group to synchronize inter and intra group actions for a coherently working organization. The example of an experienced customer service manager is provided in the resume. A major part of his knowledge has come from practical working, training and certification courses.

Timothy Edwards
22 Francis Avenue,
Cambridge, MA 02138
Telephone No: 617-495- 2973
Email id: tim.edwards@gmail.com

Objective:

Seeking a senior position as a customer service manager / sales representative with a reputed company engaged in telecommunication / computer hardware equipment.

Qualifications Background:

• 8 years of outstanding track record of telecommunication experience as a Customer Service Manager and Service Representative.
• Knowledgeable of software including ACIS, ASON+, ASON, ESON, WFA, RDA, SPS, LASR, EXACT, Metpro, MS Excel and MS Word. Teaching expertise.
• Superb leadership, interpersonal, supervisory, communication and coaching skills.

Professional Experience Summary:

• Customer Service Manager with Telex Telecommunication Equipment Pvt. Ltd., Boston, MA from 2008 till date
  • Coordinate product training for employees to ensure that all problems are effectively handled.
  • Supervise 3 service representatives and coach 12 employees on escalation handling and effective problem resolution.
    • Improved team productivity 81% within the first month by inspiring subordinates to reach expectations of department.
    • Determined number of orders processed hourly per individual by generating an order comparison tool.
    • Saved about $25,000 in payroll costs by creating a process and checklist that offers E-Time.
    • Recognized as the most productive team in UNE-P 8 months during 2004.

• Service Representative with SoftnHard Computer Hardware Co., Boston, MA from 2006 -08
  • Boosted revenue 110% in year 2000 and 117% in year 2001 by using excellent sales skills.
  • Received an "exceed expectations" performance rating by being a strong, consistent performer.

• Service Representative with A to Z Computer Hardware Co., Boston, MA from 2003 – 06

  Served as subject matter expert on Centrex, DID, PBX, ADTS-E, DS0-3 and Frame Relay services for 26 representatives.

Education:

• Course Study in Program Analysis from Texas Technical College, Boston, CA in 2003