Help Desk Analyst Resume

A help desk analyst provide a single position to get in touch with for all users to account troubles and help to move up service needs. Help desk analyst should good in English communication, also good in computer, telephone and customer services. Following document explains the sample help desk analyst resume.

William Peterson,
815, West 21 St.
Carlisle, MA 1009,
(156)-561 7910.

Objective: Willing to do the profession as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization.

Educational Talent:

• Completed Diploma in Computer Science from New York University in 1997.
• Completed courses to obtain technical skills.

Experience:
Job Profile: As help desk analyst
Company Name : PVGR and Assoc., New York
Duration : From 1998 till present date

Responsibilities handled are summarized as below :

• Provided a single point of contact for all users to report problems and assist to raise service requests.
• Provided first level technical and IT support to government users for troubleshooting problems.
• Closed the problems with confirmation of government users.
• Obtained advise from senior to solve the complex issues and they may lead to complains.
• Responded quickly, receive calls and give solution that problem.
• Attended seminars to increase information in solving complex issues.

Responsibilities:

• Good in communication so as to keep strong relationship with customers.
• Good in English communication.
• Able to handle work simultaneously at a time.
• Capable to keep details of user which are used in future to solve complex issues.
• Able to create database of different users for different application.

Computer Skills:

• Have good knowledge of Microsoft Excel, Power Point, Access etc.
• SQL
• Oracle