Resume Search:

Help Desk Technician Resume

The sample help desk technician resume have different field information which are mentioned on this page. You can edit it and create your own resume.

The help desk technician should be strong in communication so as to create good relationship with users, also able to provide best service as per requirement.

Sample Help Desk Technician Resume

---

William Peterson,
8345, West 23 St.
Carlisle, MA 04509,
(656)-562 7220.

Objective: Searching job as a help desk technician in a reputed organization to apply all my abilities.

Skills and Abilities:

• Able to install local area network by helping in cabling system and peripherals.
• Ability to attend the frequently asked question by user and give appropriate solution for that problem.
• Ability to solve level one problem such as in district networks, hardware and software problem etc.
• Ready to do work as per assignment at a time.

Job Experience:
As help desk technician.
SSR and Assoc., Austin.
Duration : From 2001 till present date

Responsibilities handled are summarized as below :

• Attended various phone calls in call center environment to deliver the customers support.
• Resolved technical problems by identifying and troubleshooting by them.
• Also solved end-user workstation problem by identifying it.
• Supported end trained the users to handle different software application as per requirement.
• Maintained strong relationship with workers, which helps to provide better service.

Educational Qualification:

• MCP that is Microsoft Certified Professional.
• Diploma in Computer Science from Boston University in 2000.

Computer Skills:

• Have basic knowledge of desktop operating system.
• Have basic knowledge of computer hardware.