Incident Facilitator Resume

Incident facilitator is a person who supervises the network of the organization and also resolves all the client’s issues for the same. He/She is responsible for developing and maintaining a network system for the client, keeping in mind the client’s requirements about the network and the budget of the organization he/she is working in.

OBJECTIVE
To obtain a position of an incident facilitator in an organization wherein my networking knowledge, communication skills and coordinating abilities would accentuate the growth of the organization

SKILLS

• Excellent communication skills that can convince the client to invest in the organization
• Extremely good in resolving a client's inquiry via phone call and email
• Highly-skilled in handling a project individually keeping the company's budget and client requirements about the project in mind
• Propensity to work in shifts
• Brilliant in handling work related computer applications

PROFESSIONAL EXPERIENCE

Post: Incident Facilitator
Organization: ABC Technologies Inc, NY
Duration: August 2008 - till date
Responsibilities:

• Keeping a record of the client's inquiries and sending the report via email to the IT team head of the organization
• Supervising the infrastructure network and resolving the bugs, viruses and malwares found in the network files
• Managing an attendance register for the team mates who have worked over time and reporting their work to the team head

Post: Back Office Executive
Organization: Cingenta Multiline Services, Inc, NY
Duration: March 2006 - July 2008
Responsibilities:

• Communicating with the support team and resolve the client's inquiries through phone calls, emails and chat
• Reporting the team mates about rooster holidays of the weekly shifts
• Checking out for the solution of a client's inquiry by surfing the company's website and providing the client with a possible solution

EDUCATIONAL QUALIFICATIONS

• Achieved a Masters Degree in Business Management from Tylon Institute of Business Management, University of New York'2006
• Achieved a Bachelors Degree in Computer Applications from KLM Institute of Computers, University of New York'2006

COMPUTER KNOWLEDGE

• Good knowledge of handling with WINDOWS, LINUX and LOTUS NOTES
• Excellent in surfing the web and handling other work related applications of the computer
• Capable to prepare and present PowerPoint presentations of the project as per the requirements of the client

CERTIFICATIONS

• Successfully completed a certificate course in Network Management and Troubleshooting from Hudson Distance Learning School of Computers, University of New York'2008
• Successfully completed a certificate course in UNIX handling from Hudson Distance Learning School of Computers, University of New York'2009
• Successfully completed a certificate course in Handling of CCNA applications from Hudson Distance Learning School of Computers, University of New York'2009

PERSONAL PROFILE

• Name: Jerry Frank Grey
• Sex: Male
• Marital Status: Married
• Date of Birth: 26-12-1965

HOBBIES
Reading books, listening to music, traveling, dancing and painting

SPORT ACTIVITIES
Playing basketball, soccer, table tennis and golf

PREFERRED PLACE OF WORK
New York

REFERENCE

• Name: Mr. Chandler Blackwell
• Post: Human Resource Manager
• Organization: ABC Technologies Inc, NY
• Phone No: 965-445-2211
• Email ID: c_blackwell@abctech.com