Tellers mainly work in banks or other financial institutions and their main task is to receive and distribute cash to customers on the basis of the particular transaction. They are also known as cashiers and they are generally the first point of contact that a customer has with the bank. Although teller work is generally associated with the handling of cash deposits, there are a number of other functions that are carried out by them.
In large banks a number of tellers carry out cash transaction work, which has to be sorted and tallied at the end of the day. With the advent of modern technology, automated teller machines (ATMs) have largely reduced the need for tellers; however they have not been completely replaced yet. Tellers play a vital role in the overall functioning of any bank as they not only carry out their job duties, but also provide a great deal of customer service by giving out information and solving customer queries.
Responsibilities
There are a number of job functions such as processing of transactions, record keeping and handling of accounts that are carried out by tellers. Some of them execute a specialized role where they have to work on specific tasks, while others may work in a more generalized role. A few of the job responsibilities performed by a teller are given below:
Requirements
A high school diploma is often considered to be the minimum requirement for a teller's job. In some cases, a bachelor's degree in banking or accounting may be required by the hiring bank. In most cases, a background check is conducted on the candidate to verify details and ensure a clean history free from criminal activities. Most banks train their tellers on the job by putting them in assisting jobs with other senior tellers.
Skills
Tellers must possess good interpersonal skills and should have good oral communication abilities. They should be good at counting cash and keep accurate records of the transactions. They should also have the capability to handle large amounts of cash while being precise during each transaction. Good problem solving skills in order to help customers with their queries and concerns is another skill that every teller must possess. These days, computer proficiency is must to get into teller work.
Work Conditions
Tellers work in banks, which have comfortable working conditions and good ventilation. It is generally a repetitive type of work, which may get taxing after a period of time. Dealing with harsh and rude customers may have to be carried out on a daily basis. They work between 35 and 40 hours on a weekly basis and may have to occasionally work on Saturdays in cases of increased work load.
Career Advancement
On the basis of good performance and long tenure in the bank, tellers may be promoted to senior positions, which involve supervising the work of other tellers in the bank. In some cases, advancement to assistant managerial positions is also possible and depends upon the skill level of the person.
Salary and Benefits
The average salary of a teller is anywhere between $20,000 and $30,000 depending upon the specific hiring bank and the experience of the particular individual. Additional fringe benefits received in this line of work are paid vacations, sick leaves, pension and health insurance plans.
Teller work has a fair amount of job opportunities and good career advancement options for those interested in this line of work.