Help desk managers are responsible for constantly ensuring that the clients get full-time technical support service, as well as supervise the help desk personal. The requirements for this position will vary, although a four-year degree is the usual requirement for this management position along with some other certifications, but this also depends on the hardware or software it supports. A help desk manager has to oversee that everything gets delivered on time with quality technical service provided to clients, whether they are external clients working for some other company or internal clients.
These professionals need to have knowledge about both software and hardware systems, which are effective and supported for all the personnel management skills. Help desk managers are often responsible for supporting software, which is windows-based inside a networking component. In such cases, employers would want the help desk manager who is Microsoft certified and has some other certifications for supporting software or hardware they will be supporting. Employers would also prefer to hire someone who has prior management experience.
Help desk managers always have to perform both supervisory duties and technical support. Some of the common duties that they have to perform are communicating with clients, diagnosing malfunctions in hardware of software, replacing the hardware and installing new software, troubleshooting some of the other problems. For the supervisory duties, they will have to determine some of the personnel requirements, set schedules and make sure that people working under their direction have all proper resources for completing their jobs.
Their educational background should be in computers to qualify for this position. Also, a certification course from Microsoft or any other certification will be an added advantage for these individuals. If you have some managerial experience and have completed your education in computers, then you will be the right fit for this job. You can start sending your covering letters to the prospective employers. Here is an example help desk manager cover letter, which will be helpful.
Your Contact Information
3769 Myra Street
E-mail id: email@example.com
Employer Contact Information
Mr. John Hernandez
3862 Coventry Court
Date: December 15, 2011
Dear Mr. Hernandez,
Perhaps you are currently looking for someone who is experienced in the field of information technology services, skilled in management and administration of help desk. I posses strong skills in personnel and business management and hence I think I will be right fit for this job. In my current position, I oversee every technical response center along with developing and administering new business. In my current capacity, I am known as the efficient problem solver who always follows through, and someone who has brought in more than $9 million of complete annual revenue. Now, I would love to bring the same ability, talent, and experience to your organization as a Help Desk Manager.
I am experienced and adapt in directing all the technical support operations at customer sites and in-house. Also, I know how to install and configure Macintosh and PC server and desktop systems. I have been highly effective in determining the requirements of the system, conversion of data and equipment, migration, and also for the implementing enhanced systems. I have completely implemented and designed the technical department and teams, and have come up with service training manuals and agreements.
The chance of joining your organization is very interesting to me, because I am looking for a challenging work environment. I would always welcome a position, which has a considerable amount of growth and good scope for future development, both of these things will benefit you as well.
You can find my enclosed resume, which has a considerable amount of details on my skills, experience, and accomplishments that I will be offering your organization.
I would like it if you could arrange a meeting, so that we could discuss the goals and future progress of this position. I will be calling your office next week for a follow-up and setting up a time. Thank you for your consideration and time.
Try writing your cover letter in the similar manner. All the best!