Help Desk Manager Resume

Help desk professionals are employed in companies to provide the necessary support when their customers face problems in using the products. These professionals work in shifts, answer the queries over emails, phone calls, or in person to solve customers' grievances under the supervision of a help desk manager to carry out their duties. A Help Desk Manager ensures that quality technical support is delivered to clients and end-users to maintain long-term relations with them. He/she carries out a wide range of duties, including plugging-in peripherals to the main system, installing upgraded version of software, troubleshooting networking issues, and delegating tasks among the team members.

The Help Desk Manager ensures that the technical glitches are diagnosed and effectively resolved within limited time. For this, he or she needs to have problem-solving skills, and ability to think out of the box to resolve the critical issues. Moreover, a hiring manager would love to see a prior experience, exceptional communication skills, and leadership qualities in the resume. A strong background in computer science, information technology, or network administration could be a bonus point for this post. To help you with your application, we present a help desk manager resume sample which will act as a reference for your own draft.

For cover letter help, see our Help Desk Manager Cover Letter

Sample Help Desk Manager Resume

Robin T. Davis
2993 Waldeck Street
Arlington, TX 76010
Phone: 634-821-7523

Job Objective:

Highly knowledgeable, certified Help Desk professional with over 5+ years of experience in the field seeking a managerial position with a company to use my strong background in resolving customer complaints.

Summary of Skills:

Work Experience:

Help Desk Assistant Manager
Insight Catastrophe Group, Arlington, TX
July 2016 – Present

Help Desk Specialist
Park Place Technologies, Arlington, TX
October 2014 – June 2016

Help Desk Technician
Park Place Technologies, Arlington, TX
April 2013 – September 2014

Computer Support Assistant (part-time)
Delta Outsource Group, Arlington, TX
August 2011 – March 2013

Education: Certifications: Reference:

On request.

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